Elevated Luxury Concierge & Guest Services

Chedi Hospitality; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Concierge Agent position at Chedi Hospitality in Doha offers a chance to deliver personalized guest services with warmth and professionalism. You will assist guests with hotel information, reservations, transport, and local experiences to ensure an unforgettable stay.

Ideal candidates have hospitality experience, strong communication skills, and a solid knowledge of local attractions. You will coordinate with multiple departments while maintaining confidentiality and high service standards.

Qualifications

• High school diploma or equivalent; hospitality qualification is an advantage.
• Experience in Concierge/Front Office/Guest Relations in luxury hotels preferred.
• English fluency required; other languages advantageous.

Responsibilities

• Welcome guests in a warm, courteous, and professional manner.
• Provide accurate information on facilities, attractions, transport, and services.
• Arrange reservations, transportation, tours, tickets, and guest requests.
• Coordinate celebrations and bespoke guest arrangements with departments.
• Handle guest concerns professionally and ensure timely resolution.
• Maintain a clean, organized Concierge Desk and liaise with hotel departments.

Skills

Excellent communication

Interpersonal skills

Guest service orientation

Organizational skills

Multitasking

Problem-solving

discretion

English fluency

Knowledge of local attractions

Microsoft Office

Hotel PMS familiarity

Education

High school diploma or equivalent

Hospitality-related qualification (advantage)

Tools

Hotel Property Management System

Microsoft Office

Job description

Concierge Agent position at Chedi Hospitality in Doha offers a chance to deliver personalized guest services with warmth and professionalism. You will assist guests with hotel information, reservations, transport, and local experiences to ensure an unforgettable stay.

Ideal candidates have hospitality experience, strong communication skills, and a solid knowledge of local attractions. You will coordinate with multiple departments while maintaining confidentiality and high service standards.