E-Commerce Specialist (Onsite)

Arab Solutions; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Arab Solutions in Doha, Qatar, is seeking an experienced E-Commerce Specialist to manage e-commerce operations and optimize online payment performance. The role focuses on payment gateway integrations using CyberSource and MPGS, with coordination across IT and business teams to ensure secure, reliable transactions.

The ideal candidate has hands-on experience with e-commerce platforms, digital payments, and transaction processing, plus strong collaboration skills to resolve integration issues,

Qualifications

• Experience in e-commerce operations, digital payments, or fintech environments.
• Hands-on experience with payment gateways such as CyberSource and MPGS.
• Strong understanding of the card payment lifecycle, including: Authorization, Capture, Settlement, Refund, Reversal.

Responsibilities

• Manage daily e-commerce operations and support merchants with payment inquiries.
• Maintain operational workflows and documentation; provide timely updates during payment incidents.
• Coordinate with development teams on payment API integrations and testing activities.
• Review API responses, error codes, and logs to resolve integration issues.
• Support tokenization, 3D Secure authentication, and recurring payments.

Skills

E-commerce ops

Digital payments

Payment gateways

APIs

REST API

JSON

Security & PCI

Fraud risk

Stakeholder mgmt

Tokenization

3D Secure

EMV 3DS

Tools

CyberSource

MPGS

PHP

Java

.NET

REST API

Job description

Job Role: E-Commerce Specialist

Experience: 5+ years

Location: Qatar (Onsite)

Contract Duration: 1 year

Job Summary

An experienced E-Commerce Specialist managing e-commerce operations, support payment gateway integrations, and optimize online payment performance. This role focuses on operational support, troubleshooting, integration coordination, and the continuous improvement of payment solutions using CyberSource and Mastercard Payment Gateway Services (MPGS). The ideal candidate will have hands‑on experience with e‑commerce platforms, digital payments, transaction processing, and cross‑functional collaboration to deliver secure, reliable, and seamless online payment experiences.

Responsibilities

E-Commerce Operations

• Manage daily e-commerce operations
• Support merchants, business teams with eCommerce payment‑related inquiries;
• Maintain operational workflows, and documentation;
• Provide timely updates during payment incidents and operational issues.

Payment Gateway Operations (CyberSource & MPGS)

• Support the day‑to‑day operation of CyberSource and MPGS payment gateway platforms;
• Troubleshoot payment gateway issues and coordinate resolution merchants.

Payment Integration Support

• Coordinate with development teams on payment API integrations and enhancements;
• Support testing activities; -Validate payment flows across web and mobile channels;
• Review API responses, error codes, and transaction logs to identify and resolve integration issues;
• Support the implementation of tokenization, 3D Secure authentication, and recurring payment features.

Security & Compliance

• Ensure compliance with payment security standards, including PCI DSS requirements;
• Support fraud monitoring and risk management activities;
• Follow secure payment handling procedures and company policies.

Stakeholder Management Collaborate closely with:

• E-commerce teams;
• IT and development teams;
• Banks and payment service providers;
• Merchants;
• Business stakeholders.

Required Skills & Experience

• Experience in e-commerce operations, digital payments, or fintech environments;
• Hands‑on experience with payment gateways such as CyberSource and MPGS;
• Strong understanding of the card payment lifecycle, including:

• Authorization
• Capture
• Settlement
• Refund
• Reversal

• Experience troubleshooting payment transactions and integration issues;
• Knowledge of APIs, Payment flows, and online checkout processes;
• Knowledge of coding in PHP, Java and .net.

• Experience with e-commerce platforms and payment integrations;
• Knowledge of REST API`s, JSON, Webhooks, and transaction logs;
• Understanding of EMV 3DS, tokenization, fraud management tools, and payment security;
• Experience working with banks, acquirers, and payment service providers;
• Experience supporting high‑volume online commerce environments.

Skills: payment integration,json,security & compliance,stakeholder management,operations,emv 3ds,e-commerce operations,webhooks,payment service providers,fraud management,e-commerce,api,gateway,banks,payment security,integration,transaction logs