Cluster Telephone Operator

Minor Hotels; Doha; On-site; QAR 55,800 - 89,280; Full time

Job summary

Minor Hotels in Doha is looking for a guest-focused individual to join their team. This role involves anticipating guest needs and ensuring high standards of service delivery. You will work closely with all hotel departments, contributing to guest satisfaction and developing your skills through training and events.

The ideal candidate will have a strong customer service focus and prior experience in hotel front office operations. Fluency in English and Arabic is advantageous.

Qualifications

• Customer service focus required.
• Prior hotel front office experience preferred.
• Excellent communication skills, fluency in English & Arabic a plus.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Know hotel products including room types and facilities.
• Ensure issues regarding guest satisfaction are resolved promptly.

Skills

Customer service

Communication skills

Fluency in English

Fluency in Arabic

Tools

Ms Office

Property Management Systems

Job description

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Location

Al Najada Doha Hotel By Tivoli

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred