Direct-Channel E-Commerce Manager (Luxury Hotel)

Kempinski Hotels SA; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Kempinski Hotels SA in Doha is seeking an E-Commerce Manager to drive direct digital bookings and optimize the hotel’s online distribution footprint. You will bridge digital marketing with yield strategy to shift share toward direct web/mobile channels, lowering acquisition costs and increasing total online revenue.

You will manage the Brand.com engine, run A/B tests, optimize UX, and oversee PPC/SEO, metasearch, and OTA campaigns to improve ROAS and conversion across channels.

Qualifications

• Bachelor’s degree in Hospitality, E-Commerce, Digital Marketing, Business Administration, or related field.
• 3+ years in hospitality e-commerce, digital marketing, or online distribution.
• Experience driving direct digital bookings and optimizing online channels.

Responsibilities

• Manage Brand.com and direct booking engine to maximize Conversion Rate and AOV.
• Execute A/B tests, UX enhancements, and landing page strategies.
• Audit site functionality, page load speeds, and mobile responsiveness for booking flow.
• Allocate digital ad spend based on real-time pace and occupancy.
• Coordinate PPC/SEO, metasearch campaigns, and retargeting ads.
• Manage OTA profiles and rate parity with promotions.
• Measure monthly performance: ROAS, CPA, web traffic, and channel share.

Skills

GA4 / Tag Manager

CRS / PMS

Meta-search & Google Ads

CMS & OTA portals

Education

Bachelor's degree in related field

Tools

Expedia Partner Central

Booking.com Partner Hub

OTA extranets

Channel Managers

Job description

Kempinski Hotels SA in Doha is seeking an E-Commerce Manager to drive direct digital bookings and optimize the hotel’s online distribution footprint. You will bridge digital marketing with yield strategy to shift share toward direct web/mobile channels, lowering acquisition costs and increasing total online revenue.

You will manage the Brand.com engine, run A/B tests, optimize UX, and oversee PPC/SEO, metasearch, and OTA campaigns to improve ROAS and conversion across channels.