Customer Service Representative

Qatar Logistical Services; Doha; On-site; QAR 56,000 - 100,000; Full time

Job summary

Qatar Logistical Services in Doha seeks a dedicated Customer Support professional to provide exceptional service by promptly addressing inquiries from clients and internal teams, ensuring accurate information and timely responses.

You will process orders, coordinate with operations, maintain CRM records, collect feedback, and work with multiple departments to resolve issues, all while upholding policies and delivering a high level of customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or a related field preferred.
• Proven customer service experience in warehousing and distribution preferred.
• Excellent communication skills in English, written and verbal.

Responsibilities

• Provide exceptional customer support by promptly addressing inquiries, concerns and requests from clients both internal and external.
• Process orders accurately and efficiently, ensuring all relevant information is collected and documented.
• Maintain regular communication with clients to update them on order status, shipment tracking, and any potential delays or issues.
• Investigate and resolve customer complaints, discrepancies or issues related to orders, deliveries, or product quality to ensure high satisfaction.
• Maintain accurate and up-to-date records of customer interactions, transactions and correspondence in the company’s database.
• Collaborate with warehousing and distribution teams to coordinate and track movement of products and shipments.
• Develop a deep understanding of the company’s products and services to provide accurate information to customers.
• Gather and report customer feedback to management for continuous improvement.
• Ensure interactions and transactions adhere to company policies, industry regulations and best practices.
• Collaborate with colleagues and other departments to achieve company goals and objectives.

Skills

Customer service

English communication

CRM software

Problem-solving

Team collaboration

Education

Bachelor's degree in Business Administration, Logistics, or a related field

Job description

Customer Support

Provide exceptional customer support by promptly addressing inquiries concerns and requests from clients both internal and external

Order Processing

Process orders accurately and efficiently ensuring all relevant information is collected and documented

Communication

Maintain regular communication with clients to update them on order status shipment tracking and any potential delays or issues

Issue Resolution

Investigate and resolve customer complaints discrepancies or issues related to orders deliveries or product quality ensuring a high level of customer satisfaction

Documentation

Maintain accurate and up-to-date records of customer interactions transactions and correspondence in the company s database

Coordinate with Operations

Collaborate with the warehousing and distribution teams to coordinate and track the movement of products and shipments

Product Knowledge

Develop a deep understanding of the company s products and services to provide accurate information to customers

Feedback Collection

Gather and report customer feedback to the management team for continuous improvement

Compliance

Ensure that all interactions and transactions adhere to company policies industry regulations and best practices

Team Work

Collaborate with colleagues and other departments to achieve company goals and objectives

Qualifications and Requirements

• Bachelor's degree in Business Administration, Logistics, or a related field preferred.
• Proven customer service experience, preferably in a warehousing and distribution environment.
• Excellent communication skills in English, both written and verbal.
• Knowledge of additional languages is a plus.
• Strong problem-solving skills and the ability to handle challenging customer situations with professionalism and patience.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Familiarity with warehousing and distribution processes and terminology.
• Strong organizational skills and attention to detail.
• A positive attitude and a customer-focused mindset.
• Ability to work effectively in a fast-paced and team-oriented environment.