Call Center Agent

Starlink WLL; Doha; On-site; QAR 44,640 - 75,888; Full time

Job summary

Starlink WLL is seeking a customer service professional to handle inquiries, resolve complaints, and tailor solutions for diverse customers in Qatar. The role requires active listening, precise documentation, and adherence to daily targets, including first call resolution and satisfaction metrics.

Fluency in English is essential; additional languages are a strong advantage. Prior call center experience and CRM proficiency will help manage customer data effectively and deliver consistent,

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
• Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
• Proficient in using CRM software and other communication tools to manage customer data effectively.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
• Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
• Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
• Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.

Skills

Active listening

Customer service

Communication

CRM software

Education

High school diploma

Tools

CRM software

Job description

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
• Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
• Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
• Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
• Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
• Proficient in using CRM software and other communication tools to manage customer data effectively.