Cruise Guest Services Specialist

FlexiRemote Solutions; Lusail; On-site; QAR 67,000 - 80,000; Full time

Job summary

FlexiRemote Solutions in Lusail, Qatar, is seeking a Customer Service Representative to be the frontline contact for guests before, during, and after their cruise experiences.

You will handle inquiries and resolve complaints with a positive attitude in a fast-paced hospitality setting. English fluency and a passion for customer service are essential; hospitality experience is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service in hospitality or tourism preferred.
• Fluency in English is required; other languages a plus.

Responsibilities

• Serve as the primary point of contact for guests before, during, and after their cruise experience.
• Handle inquiries and resolve complaints in a timely and professional manner.
• Collaborate with team to ensure a smooth guest journey and high satisfaction.

Skills

Excellent communication

Customer service

Problem solving

Job description

FlexiRemote Solutions in Lusail, Qatar, is seeking a Customer Service Representative to be the frontline contact for guests before, during, and after their cruise experiences.

You will handle inquiries and resolve complaints with a positive attitude in a fast-paced hospitality setting. English fluency and a passion for customer service are essential; hospitality experience is preferred.