Multilingual Cruise Line Customer Service Agent (Onboard)

JobLeader; Al Rayyan; On-site; QAR 37,000 - 45,000; Full time

Job summary

JobLeader in Al Rayyan, Qatar is seeking a Cruise Line Customer Service Representative to deliver exceptional service to passengers. The role requires handling inquiries, resolving complaints, and assisting with bookings. Urdu and Swahili fluency is essential, and English is not a requirement.

This is a full-time, on-site position based in Al-Rayyan. Candidates should thrive in a fast-paced environment and bring strong communication skills to ensure guest satisfaction across diverse

Qualifications

• Excellent communication skills and hospitality mindset.
• Ability to handle bookings, reservations, and inquiries.
• Urdu and Swahili required; English proficiency not required.

Responsibilities

• Answer passenger inquiries and provide information about itineraries.
• Resolve complaints and assist with bookings and reservations.
• Maintain courteous and professional service on board or at guest services.

Skills

Multilingual communication

Customer service

Job description

JobLeader in Al Rayyan, Qatar is seeking a Cruise Line Customer Service Representative to deliver exceptional service to passengers. The role requires handling inquiries, resolving complaints, and assisting with bookings. Urdu and Swahili fluency is essential, and English is not a requirement.

This is a full-time, on-site position based in Al-Rayyan. Candidates should thrive in a fast-paced environment and bring strong communication skills to ensure guest satisfaction across diverse