Client Success & Solutions Executive - Tech & ERP

Tanqeeb

Doha

On-site

QAR 134,000 - 201,000

Full time

14 days+

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Job summary

Tanqeeb is seeking a Client Service Executive in Qatar to deliver product knowledge and technical support to SMIT clients, train users, and manage customer service projects. You will ensure clear communication, assist with escalations, and help improve customer experiences through proactive outreach and workshops.

The role requires fluency in English and Arabic, a IT-focused degree, and a proven track record in software customer support within Qatar.

Qualifications

Fluent in both written and spoken English and Arabic.
Professional appearance and communication style.
Bachelor’s degree, IT preferred.
Minimum 3 years of customer support experience in software solutions in Qatar.
Good understanding of ERP and CRM systems used by global enterprises.
Strong product presentation skills and ability to run client workshops/POCs.
Self-starter with excellent communication skills.

Responsibilities

Provide product knowledge and technical expertise to clients.
Train new clients and ensure understanding of modules and solutions.
Update clients on progress of customer service projects and campaigns.
Develop open communication channels with clients for other departments.
Assist with escalated customer support issues and drive resolutions.
Support sales through calls and web-based presentations to position products effectively.