Client Success & Growth Specialist

Employment; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Employment is seeking a Customer Success Specialist in Doha to nurture client partnerships and drive long-term retention across the customer lifecycle. You will lead onboarding, monitor product adoption, and identify opportunities to maximize value for customers.

The role requires strong relationship-building, commercial awareness, and outstanding communication. Fluency in English is required; Arabic is a plus. You’ll collaborate with Sales and Operations to deliver exceptional service.

Qualifications

• Bachelor’s degree required in a business-related field.
• 3+ years of experience in Customer Success or related roles.
• Strong relationship-building and communication skills.
• Excellent problem-solving abilities.
• Experience using CRM platforms.
• Strong organizational and presentation skills.
• Commercial awareness with a customer-centric approach.
• Fluency in English is required; Arabic is an advantage.

Responsibilities

• Build and maintain long-term relationships with assigned customers.
• Conduct onboarding sessions for new clients.
• Monitor customer adoption and usage of products or services.
• Identify customer challenges and recommend appropriate solutions.
• Coordinate with Sales and Operations to address customer requirements.
• Monitor customer satisfaction and retention metrics.
• Conduct regular account review meetings.
• Identify upselling and cross-selling opportunities where appropriate.
• Maintain accurate customer records within CRM systems.
• Prepare customer success reports and performance updates.

Skills

Relationship building

Communication

CRM experience

Problem solving

Presentation skills

Education

Bachelor’s degree in Business Administration, Marketing, or related discipline

Tools

CRM platforms

Job description

Employment is seeking a Customer Success Specialist in Doha to nurture client partnerships and drive long-term retention across the customer lifecycle. You will lead onboarding, monitor product adoption, and identify opportunities to maximize value for customers.

The role requires strong relationship-building, commercial awareness, and outstanding communication. Fluency in English is required; Arabic is a plus. You’ll collaborate with Sales and Operations to deliver exceptional service.