IT Support Lead: SLA Champion & Team Mentor

Tanqeeb; Doha; On-site; QAR 180,000 - 280,000; Full time

Job summary

Tanqeeb seeks an IT Support Lead to oversee the Qatar office IT support team, manage tickets, and ensure SLA compliance while mentoring staff and driving continuous improvement. Oversee IT operations, monitor systems for uptime, validate ticket data for reporting, and provide hands-on escalation support for complex issues.

Collaborate with vendors and stakeholders to resolve incidents quickly. This role requires 4+ years in IT service support with leadership experience and strong communication

Qualifications

• 4+ years of experience in IT service support.
• Experience in a lead or senior role is preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead and manage the Qatar office IT support team, overseeing ticketing systems and SLA adherence.
• Mentor and train the team, ensuring high-performance support.
• Provide hands-on technical assistance and troubleshooting for complex issues.

Job description

Tanqeeb seeks an IT Support Lead to oversee the Qatar office IT support team, manage tickets, and ensure SLA compliance while mentoring staff and driving continuous improvement. Oversee IT operations, monitor systems for uptime, validate ticket data for reporting, and provide hands-on escalation support for complex issues.

Collaborate with vendors and stakeholders to resolve incidents quickly. This role requires 4+ years in IT service support with leadership experience and strong communication