Client Service Executive

Tanqeeb; Doha; On-site; QAR 134,000 - 201,000; Full time

Job summary

Tanqeeb is seeking a Client Service Executive in Qatar to deliver product knowledge and technical support to SMIT clients, train users, and manage customer service projects. You will ensure clear communication, assist with escalations, and help improve customer experiences through proactive outreach and workshops.

The role requires fluency in English and Arabic, a IT-focused degree, and a proven track record in software customer support within Qatar.

Qualifications

• Fluent in both written and spoken English and Arabic.
• Professional appearance and communication style.
• Bachelor’s degree, IT preferred.
• Minimum 3 years of customer support experience in software solutions in Qatar.
• Good understanding of ERP and CRM systems used by global enterprises.
• Strong product presentation skills and ability to run client workshops/POCs.
• Self-starter with excellent communication skills.

Responsibilities

• Provide product knowledge and technical expertise to clients.
• Train new clients and ensure understanding of modules and solutions.
• Update clients on progress of customer service projects and campaigns.
• Develop open communication channels with clients for other departments.
• Assist with escalated customer support issues and drive resolutions.
• Support sales through calls and web-based presentations to position products effectively.

Skills

Fluency in English

Fluency in Arabic

Strong communication

Presentation skills

Education

Bachelor's degree (IT preferred)

Tools

ERP systems

CRM systems

Job description

Education Bachelor of Technology/Engineering(Computers)

Category Logistics, Supply Chain & Procurement

Industry Information Technology and Services

Job Description

Urgent Client Service Executive Duties and Responsibilities Offer necessary product knowledge and technical expertise. Train new clients and make sure of full understanding of modules & solutions. Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client. Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well. Assist with/handle escalated customer support issues. Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve. Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner. Uncover potential clients' needs to sell solutions. Assist sales through calls and web-based presentations to maintain product positioning and strategies. Handle in-depth knowledge of products and technologies, competitors and market conditions. Work on own or as part of a team to achieve targets.

Desired Candidate Profile

Desired Skills & Experience Core skills: Based on job listings we looked at, employers want Client Service Executive with these core skills. If you want to work in this field, focus on the following.

• Fluency in written and spoken English and Arabic.
• Professional appearance, attitude and communication style.
• Bachelor s degree (ideally IT).
• Minimum of 3 years experience with a proven track record of accomplishment in customer support in software solutions filed in Qatar.
• Good understanding of the broad technology landscape deployed across a global enterprise,including ERP & CRM systems.
• High competence in delivering product presentations and managing client workshops and proof of concepts.
• Must be a self-starter & have strong communication skills.