Cable-Management & Documentation Engineer

Madre Integrated Engineering; Doha; On-site; QAR 167,000 - 279,000; Full time

Job summary

Madre Integrated Engineering in Doha, Qatar seeks a Cable-Management & Documentation Engineer to provide advanced diagnostics at system, application and infrastructure levels, and to perform root-cause analyses, owning permanent fixes. You will coordinate OEM back-to-back support cases and oversee configuration, firmware and software maintenance with upgrades.

The role also covers preventive maintenance procedures and predictive monitoring, plus maintaining design documents, SOPs and knowledge

Qualifications

• 4+ years hands-on experience with the system in a comparable environment.
• Strong diagnostics and root-cause analysis skills.
• Ability to document and mentor others.
• Advanced-incident resolution within SLA.

Responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Operate imVision; maintain connectivity records and as-built drawings; keep CMDB current.

Skills

Diagnostics

Root-cause analysis

Documentation

Mentoring

SLA compliance

Tools

AutoCAD

imVision

CMDB

Job description

Cable-Management & Documentation Engineer

• Provide advanced diagnostics at system,application and infrastructure level for the system.
• Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
• Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures andpredictive monitoring for the system.
• Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the ChangeAdvisory Board for changes to the system.
• Operate imVision; maintain connectivity recordsand as-built drawings; keep documentation and the CMDB current for moves, addsand changes.

Requirements

• CommScope imVision training; AutoCAD /documentation skills; structured-cabling knowledge.
• Experience. 4or more years hands-on with the specific system in a comparable environment.
• Diagnostic and root-cause skill.
• Documentation and mentoring.
• Advanced-incident resolution within SLA.