Desktop & Video-Wall Support Engineer (Operations Centre)

Madre Integrated Engineering; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Madre Integrated Engineering is seeking a Desktop & Video-Wall Support Engineer (Operations Centre) in Doha, Qatar. The role focuses on advanced diagnostics, incident management, and coordination with OEMs to drive permanent fixes.

You will own maintenance, firmware coordination, and predictive monitoring for TOC video walls, desktops, and displays, while mentoring Level-2 staff and contributing to knowledge bases.

Qualifications

• Desktop-support certification (e.g. CompTIA/Microsoft).
• Barco/Extron or AV video-wall training completed.
• 4+ years hands-on experience with the system in a similar environment.
• Strong diagnostic and root-cause skills.
• Documentation and mentoring abilities.
• Ability to resolve advanced incidents within SLA.

Responsibilities

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Maintain desktops and the TOC video walls, processors and displays; give TOC faults priority; calibrate AV.

Skills

AV system experience

Desktop certification

Root-cause analysis

Tools

Barco training

Extron training

Video-wall tech

Job description

Madre Integrated Engineering | Full time

Desktop & Video-Wall Support Engineer (Operations Centre)

• Provide advanced diagnostics at system,application and infrastructure level for the system.
• Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
• Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures andpredictive monitoring for the system.
• Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the ChangeAdvisory Board for changes to the system.
• Maintain desktops and the TOC video walls,processors and displays; give TOC faults priority; calibrate AV.

Requirements

• Desktop-support certification (e.g.CompTIA/Microsoft); Barco/Extron or AV video-wall training.
• Experience. 4or more years hands-on with the specific system in a comparable environment.
• Diagnostic and root-cause skill.
• Documentation and mentoring.
• Advanced-incident resolution within SLA.