Bell Captain

Al Rayyan Hospitality; Doha; On-site; QAR 67,000 - 134,000; Full time

Job summary

Minor Hotels’ Banana Island Resort Doha By Anantara is seeking a Bell Captain to supervise the bell desk, greet guests, and coordinate luggage and transportation services. The role emphasizes strong leadership and delivering exceptional guest experiences in a fast‑paced luxury setting.

You will train and manage the bell team, ensure safety and accuracy of luggage handling, and collaborate with Front Desk, Concierge, Housekeeping, and Security to uphold service standards.

Qualifications

• High school diploma or equivalent; hospitality qualification preferred.
• 2–3 years' experience in a similar hotel role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Guest-focused with problem-solving mindset.
• Knowledge of local area and attractions is a plus.
• Able to work flexible shifts, including weekends and holidays.

Responsibilities

• Supervise and coordinate daily bell desk and porter activities.
• Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes.
• Welcome guests, provide assistance, and offer information about hotel facilities and local attractions.
• Coordinate guest transportation, including taxis, airport transfers, and valet services.
• Maintain accurate records of luggage movement and guest requests.
• Train, schedule, and monitor bell team members to ensure service excellence.
• Ensure grooming standards, punctuality, and professionalism of the bell team.
• Handle guest complaints or issues efficiently and elevate when necessary.
• Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams.
• Ensure safety and security of guest belongings at all times.

Skills

Leadership & team management

Communication & interpersonal

Guest service orientation

Problem-solving

Local area knowledge

Shift flexibility

Education

High school diploma or equivalent

Hospitality qualification preferred

Job description

Job Location: Banana Island Resort Doha By Anantara

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Overview

The Bell Captain is responsible for supervising the bell desk operations, ensuring efficient luggage handling, guest assistance, and transportation coordination. The role focuses on delivering exceptional guest service while leading and training the bell team to uphold hotel service standards.

Key Responsibilities

• Supervise and coordinate daily bell desk and porter activities
• Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes
• Welcome guests, provide assistance, and offer information about hotel facilities and local attractions
• Coordinate guest transportation, including taxis, airport transfers, and valet services (if applicable)
• Maintain accurate records of luggage movement and guest requests
• Train, schedule, and monitor bell team members to ensure service excellence
• Ensure grooming standards, punctuality, and professionalism of the bell team
• Handle guest complaints or issues efficiently and elevate when necessary
• Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams
• Ensure safety and security of guest belongings at all times

Qualifications

• High school diploma or equivalent; hospitality qualification preferred
• Minimum 2–3 years of experience in a similar role within a hotel environment
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Guest-focused attitude with problem-solving abilities
• Knowledge of local area and attractions is an advantage
• Ability to work flexible shifts, including weekends and holidays

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.