Automotive Service Experience Specialist

Nasser Bin Khaled and Sons Holdings; Qatar; On-site; QAR 67,000 - 89,000; Full time

Job summary

Nasser Bin Khaled and Sons Holdings in Qatar seeks a customer-focused automotive service advisor to greet customers, document service requests, and explain repairs. You will prepare estimates, schedule appointments, and coordinate with technicians and parts staff to ensure timely service.

The role requires strong communication, problem-solving skills, and the ability to multitask in a fast-paced environment within a dealership setting.

Qualifications

• Customer service experience in automotive settings.
• GCC English; basic computer proficiency with MS Office.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
• Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
• Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
• Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
• Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
• Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
• Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
• Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
• Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
• Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
• Process customer payments and transactions, following company procedures and guidelines.
• Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
• Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
• Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
• Adhere to company policies, procedures, and safety guidelines at all times.

Skills

Customer service

Communication skills

Problem solving

Conflict resolution

Multitasking

Fast-paced environment

Education

Diploma / Bachelor

Tools

CRM software

Dealership management systems

MS Office

Job description

Nasser Bin Khaled and Sons Holdings in Qatar seeks a customer-focused automotive service advisor to greet customers, document service requests, and explain repairs. You will prepare estimates, schedule appointments, and coordinate with technicians and parts staff to ensure timely service.

The role requires strong communication, problem-solving skills, and the ability to multitask in a fast-paced environment within a dealership setting.