Arabic-Speaking Reservations Specialist

Hilton; Qatar; On-site; QAR 45,000 - 67,000; Full time

Job summary

Hilton is seeking a Reservations Agent in Qatar to deliver warm, memorable stays by handling inquiries and converting them into bookings. You’ll work with guests and team members to ensure accurate reservations and upsell hotel services.

Fluency in Arabic is required to communicate with guests and colleagues across the region and international clients. Join our award-winning team and grow your hospitality career.

Qualifications

• Arabic fluency is required to communicate with guests and team members.
• Experience in hotel reservations or customer service is preferred.

Responsibilities

• Provide exceptional customer service; respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings; convert guest inquiries into confirmed reservations.
• Maintain attention to detail; record and process all reservations with accuracy.
• Use proactive selling techniques; maximize room sales by promoting hotel services and upgrades.
• Support sales efforts; respond to sales inquiries and identify potential leads for future business opportunities.
• Communication - Arabic speaker is a must.

Skills

Arabic language proficiency

Job description

Hilton is seeking a Reservations Agent in Qatar to deliver warm, memorable stays by handling inquiries and converting them into bookings. You’ll work with guests and team members to ensure accurate reservations and upsell hotel services.

Fluency in Arabic is required to communicate with guests and colleagues across the region and international clients. Join our award-winning team and grow your hospitality career.