Guest Experience Lead - Create Memorable Stays

Hilton; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Hilton Doha is seeking a Guest Relations Supervisor to elevate the guest experience from arrival to departure. You will lead the Guest Relations team, delivering personalized service and ensuring guests feel valued throughout their stay.

The role emphasizes proactive problem-solving, VIP arrangements, and collaboration with hotel operations to maintain Hilton's renowned hospitality. Join a world-class team and help create memorable stays for guests in Qatar.

Qualifications

• Hospitality-focused customer service ethos and guest service excellence.
• Strong communication and interpersonal skills with a guest-first mindset.
• Commitment to Hilton values of integrity, leadership and teamwork.

Responsibilities

• Supervise the Guest Relations team to deliver personalized service and handle requests.
• Create daily schedules, briefings, and coach team members for service excellence.
• Guide issue resolution with guests and escalations to achieve positive outcomes.
• Coordinate VIP arrivals and special occasions to enhance stays.
• Monitor guest feedback and work with operations to improve service.
• Lead guest experience initiatives and other departmental projects.

Job description

Hilton Doha is seeking a Guest Relations Supervisor to elevate the guest experience from arrival to departure. You will lead the Guest Relations team, delivering personalized service and ensuring guests feel valued throughout their stay.

The role emphasizes proactive problem-solving, VIP arrangements, and collaboration with hotel operations to maintain Hilton's renowned hospitality. Join a world-class team and help create memorable stays for guests in Qatar.