Arabic-Speaking Guest Relations Pro – Luxury Hotel

Rixos Hotels; Doha; Sur place; QAR 60 000 - 90 000; Plein temps

Résumé du poste

Rixos Gulf Hotel Doha in Qatar is seeking a dynamic Guest Relations Agent who speaks Arabic to deliver legendary Turkish hospitality and personalized service. You will greet guests, handle requests, and coordinate with departments to ensure a seamless stay.

Fluency in Arabic and English, outstanding communication, and a polished appearance are essential. Previous hotel experience and flexible schedules are valued to maintain the brand's high standards in a luxury environment.

Qualifications

• High school diploma or bachelor’s degree in Hospitality, Tourism, or related field.
• Fluent Arabic and English; additional languages are an advantage.
• Strong guest-service and interpersonal skills with a professional, welcoming attitude.
• Excellent verbal and written communication; ability to handle complaints diplomatically.
• Previous hotel guest relations or front desk experience preferred.
• Cultural awareness for Arabic-speaking guests.
• Ability to resolve guest concerns quickly while maintaining guest satisfaction.
• Professional presentation; well-groomed and courteous.
• Familiarity with hotel systems, email, Microsoft Office, and reservation/CRM systems.
• Willingness to work shifts, weekends, holidays, and during busy periods.

Responsabilités

• Provide efficient, personalized, courteous, and punctual service to guests.
• Ensure guests feel welcome from arrival to departure and encourage return visits.
• Collaborate with team to maintain high standards of Turkish hospitality and guest experience.

Connaissances

Arabic language

English language

Guest service

Interpersonal skills

Communication skills

Problem solving

Professional presentation

CRM systems

Flexibility

Cultural awareness

Formation

High school diploma or bachelor’s degree in related field

Outils

Hotel PMS

Microsoft Office

Email

Description du poste

Rixos Gulf Hotel Doha in Qatar is seeking a dynamic Guest Relations Agent who speaks Arabic to deliver legendary Turkish hospitality and personalized service. You will greet guests, handle requests, and coordinate with departments to ensure a seamless stay.

Fluency in Arabic and English, outstanding communication, and a polished appearance are essential. Previous hotel experience and flexible schedules are valued to maintain the brand's high standards in a luxury environment.