Arabic-Speaking Guest Relations Specialist - Luxury Hotel

Rixos; Doha; On-site; QAR 45,000 - 100,000; Full time

Job summary

Rixos Gulf Hotel Doha is seeking a dynamic Guest Relations Agent (Arabic speaker) to deliver personalized, courteous service with Turkish hospitality in Doha. You will work under the Guest Relations Supervisor and Manager to ensure guests feel welcome from arrival to departure.

Ideal candidates have Arabic and English language skills, strong customer service experience in luxury hospitality, and the ability to handle complaints diplomatically while maintaining a professional presentation.

Qualifications

• Customer-focused with exceptional service orientation.
• Ability to handle complaints diplomatically, maintaining a positive guest experience.
• Willingness to work shifts, weekends, holidays, and during busy periods.

Responsibilities

• Provide efficient, personalized, courteous and punctual service to guests.
• Bring Turkish culture and hospitality to guests from arrival to departure.
• Ensure guests feel welcome and leave fully satisfied with the wish to return.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Teamwork

Education

High school diploma or bachelor’s degree (Hospitality)

Job description

Rixos Gulf Hotel Doha is seeking a dynamic Guest Relations Agent (Arabic speaker) to deliver personalized, courteous service with Turkish hospitality in Doha. You will work under the Guest Relations Supervisor and Manager to ensure guests feel welcome from arrival to departure.

Ideal candidates have Arabic and English language skills, strong customer service experience in luxury hospitality, and the ability to handle complaints diplomatically while maintaining a professional presentation.