Arabic-Speaking Guest Relations Specialist

Rixos Hotels Gulf; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

Rixos Gulf Hotel Doha is seeking a dynamic Guest Relations Agent (Arabic speaker) to deliver personalized, luxury hospitality experiences. Under supervision, you will welcome guests, respond to requests, handle inquiries with diplomacy, and coordinate with departments to ensure VIP guests receive exemplary service.

Fluent Arabic and English are required; prior hotel guest relations or front desk experience is preferred.

Qualifications

• Education: High school diploma or bachelor’s degree in Hospitality, Tourism, Hotel Management, or related field.
• Language: Fluent Arabic and English; additional languages are an advantage.
• Customer service: Strong guest-service and interpersonal skills with a welcome attitude.
• Communication: Excellent verbal and written communication, including handling complaints diplomatically.
• Experience: Previous hotel guest relations, front office, concierge, or luxury hospitality preferred.
• Cultural awareness: Interact with Arabic-speaking guests appropriately.
• Problem-solving: Resolve guest concerns quickly while maintaining guest experience.
• Professional presentation: Well-groomed, confident, courteous with VIP guests.
• Computer skills: Familiarity with hotel systems, email, MS Office, CRM.
• Flexibility: Willingness to work shifts, weekends, holidays.

Responsibilities

• Provide efficient, personalized, courteous and punctual service to guests.
• Welcome guests from arrival to departure and ensure satisfaction.
• Coordinate with departments to deliver Turkish-culture inspired luxury experiences.
• Handle guest inquiries and complaints diplomatically and promptly.

Skills

Arabic language

Customer service

Hospitality

Communication

Education

High school diploma

Bachelor’s degree

Job description

Rixos Gulf Hotel Doha is seeking a dynamic Guest Relations Agent (Arabic speaker) to deliver personalized, luxury hospitality experiences. Under supervision, you will welcome guests, respond to requests, handle inquiries with diplomacy, and coordinate with departments to ensure VIP guests receive exemplary service.

Fluent Arabic and English are required; prior hotel guest relations or front desk experience is preferred.