Arabic-Speaking Duty Manager, Luxury Hotel Operations

Accor; Doha; On-site; QAR 140,000 - 220,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs and Academies

Talent development opportunities

Job summary

MGallery is seeking a Duty Manager to oversee daily hotel operations and uphold the brand’s luxury service standards in a Doha property. You will lead front office and related departments, ensuring seamless guest experiences from check-in to resolution of issues.

Fluency in Arabic and English is essential to meet guests' cultural expectations and provide personalized service in a luxury setting.

Qualifications

• Previous experience in Front Office or hotel operations, preferably in a Duty Manager or supervisory position within a luxury hotel.
• Fluency in Arabic and English is essential.
• Strong knowledge of hotel operations Front Office procedures and guest service standards.
• Proven leadership skills with the ability to motivate guide and support Heartists.
• Excellent communication interpersonal and problem-solving skills.
• Confident decision-making abilities, particularly when handling challenging situations.
• Strong guest relations skills with the ability to anticipate needs and deliver personalized experiences.
• Ability to handle guest complaints and operational incidents with professionalism, empathy, and discretion.

Responsibilities

• Oversee daily hotel operations during assigned shifts ensuring smooth coordination across all departments.
• Act as the hotel s representative on duty maintaining MGallery brand standards and operational procedures.
• Welcome and engage with guests creating warm and memorable first impressions.
• Communicate confidently with Arabic-speaking guests understanding their needs, preferences and cultural expectations.
• Ensure VIP guests repeat guests and special occasions receive personalized recognition and attention.
• Handle guest complaints concerns and special requests promptly and professionally.
• Take ownership of guest issues and coordinate with relevant departments to ensure timely resolution.
• Conduct regular hotel inspections to ensure service quality cleanliness presentation and safety standards.
• Monitor guest satisfaction and identify opportunities to improve the overall guest experience.
• Guide and support department teams during daily operations promoting effective communication and teamwork.
• Make timely operational decisions while ensuring compliance with hotel policies and procedures.
• Manage emergency situations incidents and operational challenges in accordance with hotel protocols.
• Prepare accurate handover reports incident reports and daily duty logs.
• Coordinate with Front Office Housekeeping Food & Beverage Engineering and Security to ensure seamless operations.

Job description

MGallery is seeking a Duty Manager to oversee daily hotel operations and uphold the brand’s luxury service standards in a Doha property. You will lead front office and related departments, ensuring seamless guest experiences from check-in to resolution of issues.

Fluency in Arabic and English is essential to meet guests' cultural expectations and provide personalized service in a luxury setting.