Duty Manager - Arabic Speaker

Accor; Doha; On-site; QAR 140,000 - 220,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs and Academies

Talent development opportunities

Job summary

MGallery is seeking a Duty Manager to oversee daily hotel operations and uphold the brand’s luxury service standards in a Doha property. You will lead front office and related departments, ensuring seamless guest experiences from check-in to resolution of issues.

Fluency in Arabic and English is essential to meet guests' cultural expectations and provide personalized service in a luxury setting.

Qualifications

• Previous experience in Front Office or hotel operations, preferably in a Duty Manager or supervisory position within a luxury hotel.
• Fluency in Arabic and English is essential.
• Strong knowledge of hotel operations Front Office procedures and guest service standards.
• Proven leadership skills with the ability to motivate guide and support Heartists.
• Excellent communication interpersonal and problem-solving skills.
• Confident decision-making abilities, particularly when handling challenging situations.
• Strong guest relations skills with the ability to anticipate needs and deliver personalized experiences.
• Ability to handle guest complaints and operational incidents with professionalism, empathy, and discretion.

Responsibilities

• Oversee daily hotel operations during assigned shifts ensuring smooth coordination across all departments.
• Act as the hotel s representative on duty maintaining MGallery brand standards and operational procedures.
• Welcome and engage with guests creating warm and memorable first impressions.
• Communicate confidently with Arabic-speaking guests understanding their needs, preferences and cultural expectations.
• Ensure VIP guests repeat guests and special occasions receive personalized recognition and attention.
• Handle guest complaints concerns and special requests promptly and professionally.
• Take ownership of guest issues and coordinate with relevant departments to ensure timely resolution.
• Conduct regular hotel inspections to ensure service quality cleanliness presentation and safety standards.
• Monitor guest satisfaction and identify opportunities to improve the overall guest experience.
• Guide and support department teams during daily operations promoting effective communication and teamwork.
• Make timely operational decisions while ensuring compliance with hotel policies and procedures.
• Manage emergency situations incidents and operational challenges in accordance with hotel protocols.
• Prepare accurate handover reports incident reports and daily duty logs.
• Coordinate with Front Office Housekeeping Food & Beverage Engineering and Security to ensure seamless operations.

Job description

You are part of the story behind every exceptional stay At MGallery every hotel has its own distinctive personality inspired by its destination heritage and culture As a Duty Manager you are at the heart of hotel operations ensuring every guest experiences the warmth elegance and personalized service that define MGallery Through strong leadership confident decision-making and a genuine passion for hospitality you lead by example support our Heartists and ensure seamless hotel operations As an Arabic speaker you play an important role in building meaningful connections with Arabic-speaking guests understanding their cultural expectations and creating memorable experiences that make every stay special.

What s in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing

• Oversee daily hotel operations during assigned shifts ensuring smooth coordination across all departments
• Act as the hotel s representative on duty maintaining MGallery brand standards and operational procedures
• Welcome and engage with guests creating warm and memorable first impressions
• Communicate confidently with Arabic-speaking guests understanding their needs preferences and cultural expectations
• Ensure VIP guests repeat guests and special occasions receive personalized recognition and attention
• Handle guest complaints concerns and special requests promptly and professionally
• Take ownership of guest issues and coordinate with relevant departments to ensure timely resolution
• Conduct regular hotel inspections to ensure service quality cleanliness presentation and safety standards
• Monitor guest satisfaction and identify opportunities to improve the overall guest experience
• Guide and support department teams during daily operations promoting effective communication and teamwork
• Make timely operational decisions while ensuring compliance with hotel policies and procedures
• Manage emergency situations incidents and operational challenges in accordance with hotel protocols
• Prepare accurate handover reports incident reports and daily duty logs
• Coordinate with Front Office Housekeeping Food amp Beverage Engineering and Security to ensure seamless operations

Your experience and skills include

• Previous experience in Front Office or hotel operations preferably in a Duty Manager or supervisory position within a luxury hotel
• Fluency in Arabic and English is essential
• Strong knowledge of hotel operations Front Office procedures and guest service standards
• Proven leadership skills with the ability to motivate guide and support Heartists
• Excellent communication interpersonal and problem-solving skills
• Confident decision-making abilities particularly when handling challenging situations
• Strong guest relations skills with the ability to anticipate needs and deliver personalized experiences
• Ability to handle guest complaints and operational incidents with professionalism empathy and discretion
• Good understanding of luxury hospitality standards and the MGallery brand experience
• Strong organizational skills and the ability to manage multiple priorities under pressure
• Proficiency in hotel management systems and Microsoft Office applications
• Ability to coordinate effectively across different hotel departments
• Flexible and willing to work shifts weekends public holidays and overnight duties as required
• Professional grooming a positive attitude and a strong sense of responsibility at all times

Previous experience in Front Office or hotel operations, preferably in a Duty Manager or supervisory position within a luxury hotel.Fluency in Arabic and English is essential.Strong knowledge of hotel operations, Front Office procedures, and guest service standards.Proven leadership skills with the ability to motivate, guide, and support Heartists.Excellent communication, interpersonal, and problem-solving skills.Confident decision-making abilities, particularly when handling challenging situations.Strong guest relations skills with the ability to anticipate needs and deliver personalized experiences.Ability to handle guest complaints and operational incidents with professionalism, empathy, and discretion.Good understanding of luxury hospitality standards and the MGallery brand experience.Strong organizational skills and the ability to manage multiple priorities under pressure.Proficiency in hotel management systems and Microsoft Office applications.Ability to coordinate effectively across different hotel departments.Flexible and willing to work shifts, weekends, public holidays, and overnight duties as required.Professional grooming, a positive attitude, and a strong sense of responsibility at all times.