Application Support Engineer (L2/L3) | Production Support & SQL | 5–8 Years | Qatar

qsoft-corp; Qatar; On-site; QAR 120,000 - 170,000; Full time

Benefits offered by this job

Job summary

Q-Soft is seeking an experienced Application Support Engineer to deliver L2/L3 application and production support in Qatar, ensuring enterprise systems stay available and performant. You will diagnose incidents, analyze root causes, monitor health, and coordinate with cross-functional teams to stabilize services and prevent recurrence.

The role emphasizes API and database troubleshooting, CRT management, and incident response, with opportunities for ITIL training, professional development, and

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• 5–8 years of experience in Application or Production Support.
• Strong L2/L3 application support experience.
• Strong SQL and database troubleshooting skills.
• Experience with APIs, REST/Web Services, and integrations.
• Experience with incident management, problem management, and Root Cause Analysis.
• Experience with application monitoring, logging, troubleshooting, and performance analysis.
• Experience supporting deployments, releases, and production environments.
• Knowledge of ITIL or Service Management is preferred.
• Linux/Windows administration experience is an advantage.
• Scripting or automation experience is an advantage.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Provide L2/L3 support for enterprise applications and production environments.
• Troubleshoot application incidents, performance issues, and production problems.
• Perform root cause analysis and implement corrective and preventive actions.
• Monitor application health, logs, performance, and availability.
• Troubleshoot APIs, REST/Web Services, integrations, and database-related issues.
• Support application deployments, releases, patches, and upgrades.
• Execute SQL queries for investigation and data troubleshooting.
• Manage and resolve application incidents in production environments.
• Coordinate with development, database, infrastructure, network, and vendor teams.
• Support application monitoring, logging, and performance analysis.
• Contribute to continuous application support and service improvement.

Job description

Location

Qatar — Onsite

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Customer Service & Support
• Telecommunications

Job Overview

Q-Soft is hiring on behalf of a client company for an experienced Application Support Engineer to provide L2/L3 application and production support in Qatar. The role focuses on maintaining enterprise applications, troubleshooting production incidents, monitoring application performance, and ensuring application availability and operational stability.

The successful candidate will work closely with development, database, infrastructure, network, and vendor teams to resolve application and production issues. Strong SQL, API, database troubleshooting, incident management, and root cause analysis skills are required. The position provides opportunities for professional development, IT service management training, technical upskilling, and long-term career growth in application and production support.

Key Responsibilities

• Provide L2/L3 support for enterprise applications and production environments.
• Troubleshoot application incidents, performance issues, and production problems.
• Perform root cause analysis and implement corrective and preventive actions.
• Monitor application health, logs, performance, and availability.
• Troubleshoot APIs, REST/Web Services, integrations, and database-related issues.
• Support application deployments, releases, patches, and upgrades.
• Execute SQL queries for investigation and data troubleshooting.
• Manage and resolve application incidents in production environments.
• Coordinate with development, database, infrastructure, network, and vendor teams.
• Support application monitoring, logging, and performance analysis.
• Contribute to continuous application support and service improvement.

Requirements & Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
• 5–8 years of experience in Application Support or Production Support.
• Strong L2/L3 application support experience.
• Strong SQL and database troubleshooting skills.
• Experience with APIs, REST/Web Services, and application integrations.
• Experience with incident management, problem management, and Root Cause Analysis.
• Experience with application monitoring, logging, troubleshooting, and performance analysis.
• Experience supporting deployments, releases, and production environments.
• Knowledge of ITIL or Service Management is preferred.
• Linux/Windows administration experience is an advantage.
• Scripting or automation experience is an advantage.
• Strong analytical, troubleshooting, and communication skills.

Salary, Benefits & Career Growth

Salary and compensation details were not provided by the employer and therefore are not listed.

The position offers opportunities for:

• Professional development in application and production support.
• ITIL and service management training and certification opportunities.
• Technical upskilling in SQL, APIs, databases, monitoring, and automation.
• Exposure to enterprise production environments.
• Career progression toward senior application support, production support, and service management roles.