Application Support Engineer L2/L3 – Doha, Qatar

WorkWavez; Qatar; On-site; QAR 152,000 - 182,000; Full time

Benefits offered by this job

Onsite role in Doha

Job summary

WorkWavez is seeking an experienced Application Support Engineer L2/L3 for an onsite role in Doha, Qatar. You will deliver production support for enterprise applications, handle incidents, and perform RCA to ensure stability.

You will work with SQL databases, REST APIs, deployments, and release management while coordinating with development and operations teams to maintain service availability.

Qualifications

• 5–8 years of experience in application support or related technical role.
• Strong L2/L3 application support experience.
• Production support for enterprise applications.
• Incident and problem management skills.
• Root cause analysis (RCA) expertise.
• Application monitoring and troubleshooting skills.
• SQL/database support knowledge.
• Experience with REST APIs and web services.
• Deployment and release management experience.
• Knowledge of ITIL processes.
• Linux and Windows administration experience.
• Arabic candidates only.

Responsibilities

• Provide L2/L3 application and production support.
• Monitor enterprise applications and troubleshoot issues.
• Handle incidents and problem management activities.
• Perform RCA for complex production issues.
• Analyze logs and identify technical problems.
• Support SQL databases and related issues.
• Troubleshoot REST APIs and web services.
• Support application integrations and connected services.
• Manage deployments and release activities.
• Collaborate with development teams to resolve issues.
• Support Linux and Windows administration tasks.
• Follow ITIL-based support processes.
• Contribute to automation and scripting as needed.

Skills

Experience: 5-8 years

L2/L3 support

Incident management

Root cause analysis

Application monitoring

SQL databases

REST APIs

Log analysis

Deployment & release

ITIL processes

Linux & Windows

Arabic language

Tools

Git

CI/CD

Cloud platforms

Job description

Location: Doha, Qatar
Work Mode: Onsite
Experience: 5–8 years
Eligibility: Arabic candidates only

Job Category

• Information Technology (IT) & Software
• Operations & Supply Chain

Job Overview

WorkWavez Solutions is looking for an experienced Application Support Engineer L2/L3 for an onsite client opportunity in Doha, Qatar. The role focuses on supporting business-critical enterprise applications and ensuring stable production operations.

The selected candidate will handle L2/L3 application support, production incidents, troubleshooting, root cause analysis and application monitoring. The role also involves working with SQL databases, APIs, web services, deployments and release management to resolve complex technical issues.

This position is suitable for experienced application support professionals looking to develop their expertise in enterprise production environments, IT service management and application operations.

Key Responsibilities

• Provide L2/L3 application and production support.
• Monitor enterprise applications and troubleshoot application issues.
• Handle incidents and problem management activities.
• Perform root cause analysis (RCA) for complex production issues.
• Analyze application logs and identify technical problems.
• Support SQL databases and database-related issues.
• Troubleshoot REST APIs and web services.
• Support application integrations and connected services.
• Manage application deployments and release activities.
• Work with development and technical teams to resolve production issues.
• Support Linux and Windows administration activities.
• Maintain application stability and availability.
• Follow ITIL-based support and service management processes.
• Contribute to automation and scripting activities where required.

Requirements & Qualifications

• 5–8 years of experience in application support or a related technical role.
• Strong L2/L3 Application Support experience.
• Production Support experience in business-critical enterprise applications.
• Strong incident and problem management skills.
• Experience performing Root Cause Analysis (RCA).
• Application monitoring and troubleshooting experience.
• Good SQL and database support knowledge.
• Experience with REST APIs and web services.
• Strong log analysis skills.
• Experience with deployment and release management.
• Knowledge of ITIL processes.
• Linux and Windows administration experience.
• Strong troubleshooting and problem-solving skills.
• Arabic candidates only.

Added Advantage

• Scripting and automation experience.
• Git and CI/CD knowledge.
• Cloud platform experience.
• ITIL certification.

Salary, Benefits & Career Growth

• Salary: Up to QAR 15,000 per month.
• Onsite opportunity in Doha, Qatar.
• Exposure to business-critical enterprise applications.
• Professional development in application support, production operations and IT service management.
• Opportunity to strengthen expertise in APIs, databases, cloud platforms and automation.