Airport Rentals Sales Supervisor – Revenue & Service

Al-Futtaim; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Al-Futtaim in Doha seeks a Retail Sales Supervisor to lead a team of CSRs and Drivers, ensuring top customer satisfaction and brand standards. The role focuses on driving revenue, managing vehicle demand, and maintaining compliant, accurate records across branches.

The candidate should have a graduate degree with a management qualification, 3+ years in customer service/sales leadership, and proficiency in MS Office and Co-Pilot.

Qualifications

• Graduate degree and Management Diploma/Degree.
• Minimum 3 years of experience leading a customer service/sales team.
• Experience in handling customer disputes, grievances, and administrative responsibilities.
• Proficiency in MS Office Suite and Co-Pilot.

Responsibilities

• Ensure high standards of customer satisfaction and maintain brand image.
• Drive revenue growth by guiding CSRs and Drivers to meet rental targets.
• Ensure compliance with procedures and accurate documentation; audit where needed.
• Plan and implement training and development for staff.
• Develop relationships with Airport Authorities and corporate clients; explore external sales opportunities.

Skills

Leadership

Interpersonal skills

MS Office

Verbal and written communication

Decision making

Education

Graduate degree

Management Diploma/Degree

Tools

Co-Pilot

Job description

Al-Futtaim in Doha seeks a Retail Sales Supervisor to lead a team of CSRs and Drivers, ensuring top customer satisfaction and brand standards. The role focuses on driving revenue, managing vehicle demand, and maintaining compliant, accurate records across branches.

The candidate should have a graduate degree with a management qualification, 3+ years in customer service/sales leadership, and proficiency in MS Office and Co-Pilot.