Bilingual Customer Service - Vehicle Rentals

Al-Futtaim; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

Al-Futtaim Vehicle Rentals in Qatar seeks a Customer Service Representative to deliver exceptional service to customers and support rental operations. You will handle inquiries, assist with contracts, and collaborate with branches to maintain service standards.

You should have strong English and Arabic communication, college-level education, and proficiency in MS Office. The role requires organizing multiple tasks, meeting service targets, and ensuring accurate payments and documentation.

Qualifications

• College graduate with a background in customer service.
• Fluency in English and Arabic is required.
• Proficiency with MS Office applications is expected.

Responsibilities

• Provide front-line customer service and resolve inquiries.
• Handle calls and queries promptly.
• Monitor and support sales targets and rental utilization.
• Ensure adherence to company procedures and process improvements.
• Address queries and complaints within 48 hours.
• Maintain records and assist with payment processing.

Skills

Customer service

Bilingual communication

Multitasking

Education

College degree

Tools

MS Office

Job description

Al-Futtaim Vehicle Rentals in Qatar seeks a Customer Service Representative to deliver exceptional service to customers and support rental operations. You will handle inquiries, assist with contracts, and collaborate with branches to maintain service standards.

You should have strong English and Arabic communication, college-level education, and proficiency in MS Office. The role requires organizing multiple tasks, meeting service targets, and ensuring accurate payments and documentation.