Bilingual Customer Service Specialist – Vehicle Rentals

Robinson & Co (Singapore) Pte Ltd; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Al-Futtaim Vehicle Rentals in Qatar is seeking a Customer Service Representative to deliver courteous, efficient service, handle customer inquiries, and support rental operations across branches. You will monitor inquiries, resolve issues promptly, and contribute to a positive brand experience in a fast-paced environment.

Fluent English and Arabic communication is required, with strong computer skills (MS Office).

Qualifications

• Customer service expertise and strong interpersonal skills.
• Proficient in English and Arabic communication.
• Proficient with MS Office and basic accounting knowledge.

Responsibilities

• Maintain high customer satisfaction and meet AVR standards.
• Handle calls and inquiries promptly.
• Monitor daily, weekly, monthly sales flow and targets.
• Meet monthly sales targets and aim for >80% rental utilization.
• Process payments and update branch reports.

Skills

Customer service

Interpersonal skills

Bilingual English/Arabic

Task management

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

Al-Futtaim Vehicle Rentals in Qatar is seeking a Customer Service Representative to deliver courteous, efficient service, handle customer inquiries, and support rental operations across branches. You will monitor inquiries, resolve issues promptly, and contribute to a positive brand experience in a fast-paced environment.

Fluent English and Arabic communication is required, with strong computer skills (MS Office).