Airport Customer Service Supervisor – Competitive Salaries

مطار حمد الدولي; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Hamad International Airport in Qatar is seeking a Customer Service Supervisor to lead the customer service team and ensure service standards. The role requires at least 3 years in customer service at supervisory level, with the ability to delegate, coach, and train staff, and a solid understanding of KPIs and SLAs.

The ideal candidate holds a high school diploma or higher, with a Bachelor's degree preferred, and strong computer literacy.

Qualifications

• Minimum 3 years of experience in customer service at supervisory level.
• Strong delegation, coaching and training skills.
• Solid understanding of KPIs and SLAs.
• Proficiency with computer systems and front-line software.

Skills

Supervisory skills

Delegation

Coaching skills

Training

KPIs

SLAs

Education

Bachelor's degree

High school diploma

Tools

Computer literacy

Job description

Hamad International Airport in Qatar is seeking a Customer Service Supervisor to lead the customer service team and ensure service standards. The role requires at least 3 years in customer service at supervisory level, with the ability to delegate, coach, and train staff, and a solid understanding of KPIs and SLAs.

The ideal candidate holds a high school diploma or higher, with a Bachelor's degree preferred, and strong computer literacy.