Customer Service Representative | AL Futtaim Vehicle Rentals,Qatar | Al Futtaim Financial Services

Al-Futtaim; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

Al-Futtaim Vehicle Rentals in Qatar seeks a Customer Service Representative to deliver exceptional service to customers and support rental operations. You will handle inquiries, assist with contracts, and collaborate with branches to maintain service standards.

You should have strong English and Arabic communication, college-level education, and proficiency in MS Office. The role requires organizing multiple tasks, meeting service targets, and ensuring accurate payments and documentation.

Qualifications

• College graduate with a background in customer service.
• Fluency in English and Arabic is required.
• Proficiency with MS Office applications is expected.

Responsibilities

• Provide front-line customer service and resolve inquiries.
• Handle calls and queries promptly.
• Monitor and support sales targets and rental utilization.
• Ensure adherence to company procedures and process improvements.
• Address queries and complaints within 48 hours.
• Maintain records and assist with payment processing.

Skills

Customer service

Bilingual communication

Multitasking

Education

College degree

Tools

MS Office

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID: 182269

Overview Of The Role:

• The Customer Service Representative at Al-Futtaim Vehicle Rentals is responsible for providing exceptional service to customers in a professional and efficient manner. This role involves managing customer interactions, ensuring satisfaction, and enhancing the brand image. Success in this position requires strong customer service skills, the ability to monitor sales performance, and adherence to company procedures. Collaboration with various branches and departments is essential to resolve rental concerns and maintain a high level of service quality.

What You Will Do:

Customer Satisfaction

• Ensure high standards of customer satisfaction to meet and exceed AVR standards.
• Serve as a front-line representative to accommodate customers with courtesy and generosity.
• Attend to calls and queries promptly to maintain customer satisfaction.

Sales Monitoring

• Monitor the flow of sales on a daily, weekly, and monthly basis to assess target achievement.
• Meet monthly sales targets and strive to increase rental utilization above 80%.

Process and Compliance

• Ensure compliance with established procedures and recommend process improvements for operational efficiency.
• Conduct monthly branch audits to maintain standardized processes for rentals and payment collection.

Customer Queries and Complaints

• Address rental queries and complaints within 48 hours to maintain customer engagement.
• Assist customers by providing detailed information on insurance policies and contract terms.

Payment Processing

• Contact customers regarding payment dues and provide receipts upon settlement.
• Process payments via various methods and update daily branch reports for accounting audits.

Administrative Support

• Provide administrative support to the rental team through document control and training.
• Manage and maintain filing of documents and training modules.

Required Skills To Be Successful:

• Strong customer service expertise and interpersonal skills.
• Excellent communication skills in both English and Arabic.
• Ability to organize and manage multiple tasks effectively.
• Proficiency in using computer applications, especially MS Office Suite.

What Qualifies You For The Role:

• College graduate with a background in customer service, preferably in a related industry.
• Proficiency in English and Arabic is advantageous, and a Qatar driving license is preferred.
• Essential skills include proficiency in MS Applications and basic accounting knowledge.
• Must possess excellent communication skills, problem-solving abilities, and flexibility in the workplace.

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