Account Manager

Delivery Hero; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Talabat is seeking an Account Manager to handle and grow relationships with restaurant and vendor partners in Qatar. You will be the main point of contact, helping partners optimize their presence on Talabat, grow sales, and maintain high satisfaction.

You will analyze sales, pricing, andDelivery logistics to identify optimization opportunities and drive revenue. Collaboration with Marketing, Logistics, and Operations is essential for smooth onboarding and campaign execution.

Qualifications

• 2+ years of experience in Account Management, Sales, or Partner Success (food tech, FMCG, or e-commerce a plus).
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Responsibilities

• Manage and grow relationships with restaurant and vendor partners.
• Act as main point of contact, optimizing partner presence on the platform.
• Analyze sales, pricing, promotions, and delivery logistics to drive revenue and efficiency.
• Recommend and coordinate marketing campaigns and promotions to increase order volume.
• Collaborate with Marketing, Logistics, and Operations to address partner needs and resolve issues.

Skills

Analytical skills

Communication

Negotiation

Customer focus

Self-motivated

Tools

Excel

Google Sheets

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience -fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary:

As anAccount Managerat Talabat(Qatar),you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.

What's On Your Plate:

Partner Relationship Management:

Build and maintain strong, long-term relationships with existing restaurant and vendor partners.

Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.

Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.

Share actionable recommendations based on performance metrics to drive revenue and efficiency.

Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization:

Identify growth opportunities within the portfolio - upsell services, suggest cross-promotions, and improve partner performance.

Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.

Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.

Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance:

Negotiate and renew commercial agreements to ensure a fair and strategic partnership.

Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Qualifications

What Did We Order?

2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).

• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Must be a native Arabic speaker.