24/7 Data Center Operations Lead

F. Gheewala Human Resource Consultants; Doha; On-site; QAR 240,000 - 360,000; Full time

Job summary

The Data Center Operations Manager oversees daily facility management, preventative maintenance, and physical security of critical infrastructure. They lead a 24/7 team of facility technicians, manage the OpEx budget, and act as the main point of contact for client escalations, audits, and incident responses.

Key duties include recruiting and scheduling a 24/7 shift-based team, maintaining SLA uptime, supervising maintenance, negotiating with vendors, and ensuring compliance with OSHA

Qualifications

• Bachelor's degree in Business Administration, Engineering, Construction Management, or equivalent experience in a critical environment.
• 5+ years of leadership experience managing personnel and operations inside a critical facility (Data Center, telecom hub, hospital, or nuclear facility).
• Strong financial acumen (budgeting, forecasting) and crisis communication, conflict resolution.
• Foundational understanding of MEP (Mechanical, Electrical, Plumbing) systems.
• Certifications like CDFOM (Certified Data Centre Facilities Manager), ITIL Foundation, or PMP preferred.

Responsibilities

• Team Leadership & Scheduling: Recruit, train, and manage a 24/7 shift-based team of critical facility technicians and engineers, ensuring optimal staffing levels and clear KPIs.
• SLA & Uptime Compliance: Maintain client SLAs and monitor metrics like PUE to ensure continuous facility uptime.
• Maintenance & Change Management: Oversee preventative and corrective maintenance following MOPs and Change Management processes.
• Financial & Vendor Management: Own the OpEx budget and negotiate contracts with third-party vendors.
• Incident & Crisis Management: Lead incident response and post-incident reporting.
• Compliance & Auditing: Ensure health and safety standards and certifications (ISO 27001, SOC 2, Uptime Institute M&O).

Job description

The Data Center Operations Manager oversees daily facility management, preventative maintenance, and physical security of critical infrastructure. They lead a 24/7 team of facility technicians, manage the OpEx budget, and act as the main point of contact for client escalations, audits, and incident responses.

Key duties include recruiting and scheduling a 24/7 shift-based team, maintaining SLA uptime, supervising maintenance, negotiating with vendors, and ensuring compliance with OSHA