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Airline Support Agent (Spanish)
Job summary
An airline company in Lisbon is seeking an Airline Support Agent fluent in Spanish. You'll assist customers with reservations and inquiries, ensuring high service standards. The role offers competitive pay of €870/month, potential bonuses, and comprehensive training. Join us for a rewarding career in a dynamic and multicultural environment.
Benefits
Qualifications
- Fluent in Spanish (C1 or higher) and proficient in English (B2).
- Strong problem-solving skills coupled with a positive attitude.
- Prior experience in customer service is preferred, but training is provided.
Responsibilities
- Provide support to airline customers via various channels.
- Assist with reservations, cancellations, and inquiries.
- Work with teams to resolve issues and maintain service standards.
- Represent the airline professionally and empathetically.
Skills
Are you passionate about travel, problem-solving, and delivering exceptional customer service? Join one of the worlds leading airline companies and become the trusted voice for millions of passengers. This is your chance to turn your love for aviation and languages into a rewarding career in the heart of sunny Lisbon!
You will:
Provide top-quality support to airline customers via phone, email, and chat.
Assist with reservations, flight changes, cancellations, and general inquiries.
Deliver empathetic and efficient solutions while ensuring a smooth travel experience.
Work with internal teams to resolve complex cases and maintain high service standards.
Represent the airline with professionalism, enthusiasm, and a customer-first mindset.
What Were Looking For
Spanish: C1 (or higher), excellent written and spoken skills.
English: B2 good working knowledge for internal communication.
Strong problem-solving skills and a positive attitude.
Flexibility to work shifts: Monday to Sunday, 08:0021:00 (2 rotating days off).
Previous customer service experience is a plus, but not mandatory full training provided.
Key Details
Start Date: 25 September 2025 and 2 October 2025
Location: Lisbon, Portugal
Schedule: Monday-Sunday, 08:0021:00 (rotating 2 days off)
The Offer
870 EUR gross/month (14 salaries/year) base salary.
100 EUR gross/month (11 months/year) complexity bonus.
Meal Allowance: 7.23EUR /day (net, 12 months/year).
Transport Allowance: 20EUR /month (12 months/year).
Totaling 1 285,72EUR /month (12 times)
Health insurance from Day 1 (upon NIF & NISS registration) free after 6 months.
Comprehensive, fully paid training program to prepare you for success.
Dynamic, multicultural environment with colleagues from all over the world.
Real opportunities for career growth and professional development within the company.
Live and work in Lisbon, one of Europes most vibrant and sunny capitals, known for its affordable lifestyle, beautiful coastlines, and welcoming international community.
Why Join Us?
This isnt just a customer service role its a chance to be part of an airline brand that connects people across the globe. Youll enjoy stability, competitive benefits, and international exposure while building a career in one of the most dynamic industries.
Ready to Take Off?
Apply today and start your journey with us because your career deserves to fly higher!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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