Remote Customer Service Representative (German Speaker)

Cross Border Talents; Braga; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer service company is seeking a Customer Service Representative fluent in German to join their remote team in Braga, Portugal. This role involves responding to inquiries, resolving issues, and collaborating with the team. Ideal candidates possess excellent communication skills and the ability to work flexible hours. Competitive salary and training opportunities offered.

Serviços

Competitive salary and benefits

Fully remote position

Comprehensive training

Career growth opportunities

Qualificações

• Fluent in German (written and spoken).
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.
• Ability to adapt to rotating shifts, including nights and weekends.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in German.
• Provide accurate information about products, services, and solutions.
• Resolve customer issues promptly or escalate complex cases.

Conhecimentos

Fluency in German

Good command of English

Excellent communication skills

Problem-solving skills

Descrição da oferta de emprego

About the Role:

We are looking for a Customer Service Representative fluent in German to join our remote team in Braga, Portugal. This role is perfect for individuals who enjoy helping others and can work flexible schedules, including overnight and weekend shifts.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in German.
• Provide accurate information about products, services, and solutions.
• Resolve customer issues promptly or escalate complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the team to improve customer service processes.

Requirements:

• Fluency in German (written and spoken) is mandatory.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.
• Ability to adapt to rotating shifts, including nights and weekends.
• Comfortable working remotely with a stable internet connection.
• Previous experience in customer service is a plus but not required.

What We Offer:

• Competitive salary and benefits.
• Fully remote position with flexibility.
• Comprehensive training to help you succeed.
• Opportunities for career growth within a supportive company culture.