Premier Customer Experience Specialist

FedEx; Lisboa; Presencial; EUR 23 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training to get you started

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

FedEx is a trusted brand

Resumo da oferta

FedEx is seeking Premier Customer Care Representatives to be the first contact point for our valued customers. You will provide proactive, accurate information via voice, chat, or email, advise on FedEx services, and resolve service-related issues, while entering data and generating reports for leadership.

Join a global, fast-paced, collaborative team with extensive learning resources, tuition assistance, and strong career opportunities at FedEx.

Qualificações

• Experience in customer service roles; selling experience is a plus.
• Excellent communication skills.
• Computer literacy and ability to navigate between different screens and systems.
• Commercial awareness and problem-solving mindset to find the best solution for the customer.
• Positive attitude and ability to work under pressure.
• Confidence, empathy, and friendliness to offer excellent experience to our customers.
• Flexibility in adapting to dynamic business environment.
• Desire to work in an international, fast-paced team.

Responsabilidades

• Be the first point of contact for our larger customers, building loyalty and trust.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on how to use FedEx services and tools.
• Help customers resolve service-related issues and identify long-term solutions.
• Enter information into systems accurately and produce standard reports.
• Identify opportunities to grow business with customers.
• Collaborate with other FedEx teams to ensure outstanding customer experiences.

Conhecimentos

Customer service experience

Excellent communication

Computer literacy

Commercial awareness

Problem solving

Positive attitude

Pressure handling

Empathy

Team collaboration

Adaptability

Descrição da oferta de emprego

FedEx is seeking Premier Customer Care Representatives to be the first contact point for our valued customers. You will provide proactive, accurate information via voice, chat, or email, advise on FedEx services, and resolve service-related issues, while entering data and generating reports for leadership.

Join a global, fast-paced, collaborative team with extensive learning resources, tuition assistance, and strong career opportunities at FedEx.