We're Hiring!!! - Lisbon - English - Speaking Customer Service Rep

Cbtalents; Loulé; On-site; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking English-speaking Customer Support Specialists to join an international team in Lisbon. You will assist customers of a fintech and digital payments platform, handling inquiries and account management across English and Spanish channels.

The role requires C1 English, strong communication and problem-solving skills, and a customer-focused mindset. This is a full-time, on-site position in Lisbon, offering a competitive salary package and opportunities to grow in a

Qualifications

• Minimum C1 level of English.
• Excellent verbal and written communication.
• Strong problem-solving and interpersonal skills.
• Interest in financial technology and digital payments.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in English and Spanish through available communication channels.
• Assist customers with payment solutions, account management, and inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent service while maintaining high customer satisfaction.

Skills

English Proficiency (C1)

Communication skills

Problem-solving

Customer focus

Interpersonal skills

Fintech interest

Job description

Join !!! Social Media platform project at a leading international BPO company.

We are looking for motivated and customer-oriented English-Speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment solutions platform.

Your Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Requirements

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Location & Working Conditions

• Location: Lisbon, Portugal (On-site)
• Working Hours: Full-time, 40 hours per week
• Salary: Competitive salary package

Eligibility Requirements

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining).