We're Hiring!!! - English Speaking - Lisbon - Customer Service Representative

Cbtalents; Guimarães; On-site; EUR 21,000 - 28,000; Full time

Job summary

Cross Border Talents is seeking English-speaking Customer Support Specialists to join an international team in Lisbon. You will handle Spanish and English customer inquiries and support a fintech and digital payment platform.

Responsibilities include troubleshooting, account assistance, and delivering exceptional customer service across multiple channels. On-site, full-time work in Lisbon with a competitive salary package is offered.

Qualifications

• Minimum English level C1.
• Excellent communication and problem-solving abilities.
• Customer-focused mindset with strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Willingness to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in Spanish and English across available channels.
• Assist customers with payment solutions, account management, and inquiries.
• Troubleshoot technical issues to ensure smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent service while maintaining high customer satisfaction.

Skills

English (C1)

Spanish language

Customer support

Communication skills

Problem solving

Interpersonal skills

Fintech interest

Job description

Join !!! Social Media platform project at a leading international BPO company.

We are looking for motivated and customer-orientedEnglish-Speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment solutions platform.

Your Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Requirements

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Location & Working Conditions

• Location:Lisbon, Portugal (On-site)
• Working Hours: Full-time, 40 hours per week
• Salary:Competitive salary package

Eligibility Requirements

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining).