Turkish-speaking Customer Experience Specialist – Lisbon On-site

Boeva Tech; Lisboa; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Attendance bonus

Holiday and Christmas allowances paid

Job summary

Boeva Tech in Lisbon is seeking a Turkish-speaking Customer Expert to assist Content Creators and Influencers with account management, subscriptions, and technical issues. You will handle inquiries via phone, email, and chat, ensure high-quality support, and contribute to customer satisfaction.

The role requires native Turkish, English at least B2, and the ability to work in a fast-paced environment on-site in Lisbon.

Qualifications

• Native-level Turkish language
• English B2 or higher
• Strong communication and problem-solving skills
• Customer-focused mindset
• Good computer and digital skills
• Ability to work in a fast-paced environment
• EU work authorization or Portuguese Residence Permit or Temporary Protection Certificate
• Willingness to work rotational shifts and on-site in Lisbon

Responsibilities

• Provide support to Content Creators and Influencers via phone, email, and chat.
• Assist with account management, subscription management, and technical troubleshooting.
• Support users with platform tools, features, and marketing solutions.
• Conduct outbound calls when necessary to ensure customer understanding and resolution.
• Identify trends affecting creators and propose solutions.
• Maintain accurate case documentation and follow-up.
• Deliver an exceptional customer experience while meeting quality standards.

Skills

Turkish (native)

English (B2+)

Communication

Problem solving

Customer focus

Digital skills

Job description

Boeva Tech in Lisbon is seeking a Turkish-speaking Customer Expert to assist Content Creators and Influencers with account management, subscriptions, and technical issues. You will handle inquiries via phone, email, and chat, ensure high-quality support, and contribute to customer satisfaction.

The role requires native Turkish, English at least B2, and the ability to work in a fast-paced environment on-site in Lisbon.