Trust & Safety Team Lead with French

TDCX; Lisboa; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Attractive remuneration and great per​

Comprehensive medical, insurance, and社

World-class workspaces

Engaging activities and recognition

Learning and development plans

Positive work culture

Direct public transport access

Flexible working arrangements

Coaching and mentoring from experts

Global company, industry awards

Job summary

TDCX is hiring in Lisbon, Portugal to lead a team of content moderators, driving performance, coaching, and quality across operations. The role emphasizes real-time guidance, regular 1:1s, and collaboration with QA and L&D to enhance ongoing performance.

You will contribute to a positive team culture while ensuring policy alignment and SLA adherence. Qualified candidates have a background in content moderation operations, strong communication, and the ability to motivate teams to meet precise

Qualifications

• Advanced/Higher/Graduate Diploma or higher in any field.
• 2 years of experience in content moderation operations.
• Proven ability to lead, inspire and motivate teams to meet goals and metrics.
• Strong project and resource management skills.
• Excellent verbal and written communication in English and French.

Responsibilities

• Manage and support a team of moderators, including day-to-day performance, productivity, and quality.
• Provide real-time coaching and guidance to support team performance.
• Conduct regular 1:1s with team members.
• Partner with QA to understand audit results and develop targeted improvements.
• Support onboarding and ongoing performance improvement with L&D and Trainers.
• Escalate unclear cases for policy clarification.
• Track team performance against SLAs and KPIs, contributing to reporting.
• Foster a positive, respectful, and resilient team culture.
• Perform other duties as assigned to support quality management.

Skills

Team leadership

Coaching

Performance management

Communication

English & French

Education

Bachelor’s degree or higher

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks


• Comprehensive medical, insurance, and social security coverage


• World-class workspaces


• Engaging activities and recognition programs


• Strong learning and development plans for your career growth


• Positive work culture that enables your future


• Easy-to-access location with direct public transport links


• Flexible working arrangements


• Coaching and mentoring from experts in your field


• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage and support a team of moderators, including day-to-day performance, productivity, and quality


• Provide real-time coaching and guidance to support team’s performance when and where it's needed most


• Conduct regular 1:1s


• Partner with QA to understand audit results and develop targeted improvement plans


• Support new moderator onboarding and ongoing performance improvement in collaboration with L&D and Trainers


• Escalate unclear case for policy clarification


• Track team performance against SLAs and KPIs, and contribute to reporting as needed


• Champion a positive, respectful, and resilient team culture, especially when navigating emotionally complex content.


• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, and Professional Degree in any field.


• Preferably, 2 years of working experience in content moderation operations is required for this position.


• Experience leading, inspiring and motivating others to meet goals and metrics


• Possess project and resource management skills


• Strong communication and interpersonal skills


• Excellent decision making and analytical skills.


• Excellent verbal and written communication skills in English and French

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach- driven by innovation and operational precision- positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.