Wellness Specialist

TDCX, Inc.; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Global company with awards

Direct public transport access

Resumo da oferta

TDCX is seeking a qualified psychologist to provide confidential counselling and mental health support to content moderation specialists in a fast-paced environment in Lisbon, Portugal. You will conduct individual and group sessions, develop wellness programs, and align with the Wellness Team and HR to promote workplace resilience.

Ideal candidates hold an undergraduate or postgraduate degree in psychology or related field, with at least 5 years of experience in wellness or counselling, and

Qualificações

• Minimum 5 years of experience in wellness, counselling or related field.
• Strong understanding of counselling theory, stress management and workplace wellbeing.
• Excellent verbal and written communication in English.

Responsabilidades

• Provide confidential counselling and psychological support to content moderation specialists.
• Implement regular assessment protocols and psychometric evaluations as required.
• Conduct individual and group therapy sessions addressing stress, burnout, and compassion fatigue.
• Develop and deliver mental health and wellness workshops tailored to moderators.
• Collaborate with Operational Management, Wellness Team, HR Business Partner and other units for a seamless wellbeing network.
• Stay updated on Best Practices in mental health support for high-stress roles.
• Perform other duties as assigned by management.

Conhecimentos

English communication

Tech literacy

Time management

Multitasking

Formação académica

Undergraduate or postgraduate degree in Psychology

Ferramentas

Presentation software

Editing programs

AI applications

Integrated systems

Descrição da oferta de emprego

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide confidential counselling and psychological support to content moderation specialists dealing with the emotional challenges of their role.
• Implement regular assessment protocols and/or psychometric evaluation, as required.
• Conduct individual and group therapy sessions to address stress, burnout, compassion fatigue, and other mental health issues that may arise in the course of their work.
• Develop and implement mental health and wellness workshops and programs tailored to the needs of content moderators, aimed at promoting workplace resilience and coping strategies.
• Align with Operational Management, the TDCX (MY) Wellness Team, the EAP 3.0 Employee Assistance Program, Employee Engagement, the Human Resource Business Partner (Team), Industrial Relations and other functional units to ensure a seamless network of support addressing situational and systemic issues affecting the emotional wellbeing of content moderators.
• Remain abreast of the latest research and Best Practices in mental health support for individuals working in high-stress environments.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Who are we looking for?

• Candidate must possess at least an Undergraduate or preferably Post Graduate Degree in Psychology, Behavioural Science, relevant Allied Health Profession, or Wellness-Related Discipline (fitness, nutrition, recreation, personal financial management).
• 5 years working experience in a related field.
• Demonstrated professional understanding of a wide range of Wellness-related pursuits, including but not limited to counselling theory & methods, stress management, motivation, Mindfulness, behaviour change and personal growth.
• Possesses strong time management skills and the motivation to exceed expectations.
• Ability to work and multi-task in a fast-paced environment.
• Ability to work with computers, presentation software, visual and editing programmes, AI applications and integrated systems, as well as the ability to learn and adapt to new technology and applications.
• Excellent verbal and written communication skills in English. Must be skilled and enthusiastic about the creation of original content and thought leadership on relevant behavioural and holistic health topics particularly as related to workplace behaviours.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.