Quality Analyst with German

TDCX; Lisboa; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

World-class workspaces

Flexible working arrangements

Learning & development programs

Career growth opportunities

Direct public transport access

Job summary

TDCX in Portugal seeks a quality moderator to perform regular audits of moderation decisions, ensuring accuracy and policy alignment. You will document findings and share actionable feedback with moderators and supervisors, identifying patterns and contributing to calibration sessions across vendor sites.

You will collaborate with Policy and L&D teams to refine training content, and you will support deep dives into workflows, languages, or case types while contributing to scorecards and audit

Qualifications

• Strong attention to detail and the ability to spot errors, inconsistencies, or bias in decision-making.
• Excellent documentation and communication skills, especially when delivering sensitive or constructive feedback.
• Familiarity with quality audit processes, calibration methods, and moderation workflows.

Responsibilities

• Perform regular audits of moderation decisions to assess accuracy, consistency, and policy alignment
• Document quality findings in a clear, actionable manner and share feedback with moderators and supervisors
• Identify patterns in quality issues, such as misinterpretation of policy, knowledge gaps, or systemic ambiguity
• Participate in regular calibration sessions across vendor sites to maintain alignment on standards and scoring
• Work closely with Policy and L&D teams to help refine training content and clarify unclear guidelines
• Support quality investigations or deep dives into specific workflows, languages, or case types
• Contribute to the refinement of quality audit tools, processes, and scorecards as needed
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Skills

Attention to detail

Communication skills

Multilingual (English & German)

Tools

QA dashboards

Case review tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Perform regular audits of moderation decisions to assess accuracy, consistency, and policy alignment
• Document quality findings in a clear, actionable manner and share feedback with moderators and supervisors
• Identify patterns in quality issues, such as misinterpretation of policy, knowledge gaps, or systemic ambiguity
• Participate in regular calibration sessions across vendor sites to maintain alignment on standards and scoring
• Work closely with Policy and L&D teams to help refine training content and clarify unclear guidelines
• Support quality investigations or deep dives into specific workflows, languages, or case types
• Contribute to the refinement of quality audit tools, processes, and scorecards as needed
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Who are we looking for?

• Experience in Trust & Safety, content moderation, or quality assurance, preferably in a gaming or user-generated content environment
• Strong attention to detail and the ability to spot errors, inconsistencies, or bias in decision-making
• Familiarity with quality audit processes, calibration methods, and moderation workflows
• Excellent documentation and communication skills, especially when delivering sensitive or constructive feedback.
• A methodical, objective approach to evaluating content decisions, even in high-risk or ambiguous situations.
• Comfortable working in fast-paced environments with evolving policies and tools.
• Excellent verbal and written communication skills in English and German.

Bonus Points

• Experience in auditing moderation in multiple languages or regions
• Exposure to working with QA dashboards, case review tools, or audit automation systems
• Familiarity with policy development, L&D feedback loops, or root cause analysis.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Perform regular audits of moderation decisions to assess accuracy, consistency, and policy alignment
• Document quality findings in a clear, actionable manner and share feedback with moderators and supervisors
• Identify patterns in quality issues, such as misinterpretation of policy, knowledge gaps, or systemic ambiguity
• Participate in regular calibration sessions across vendor sites to maintain alignment on standards and scoring
• Work closely with Policy and L&D teams to help refine training content and clarify unclear guidelines
• Support quality investigations or deep dives into specific workflows, languages, or case types
• Contribute to the refinement of quality audit tools, processes, and scorecards as needed
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Who are we looking for?

• Experience in Trust & Safety, content moderation, or quality assurance, preferably in a gaming or user-generated content environment
• Strong attention to detail and the ability to spot errors, inconsistencies, or bias in decision-making
• Familiarity with quality audit processes, calibration methods, and moderation workflows
• Excellent documentation and communication skills, especially when delivering sensitive or constructive feedback.
• A methodical, objective approach to evaluating content decisions, even in high-risk or ambiguous situations.
• Comfortable working in fast-paced environments with evolving policies and tools.
• Excellent verbal and written communication skills in English and German.

Bonus Points

• Experience in auditing moderation in multiple languages or regions
• Exposure to working with QA dashboards, case review tools, or audit automation systems
• Familiarity with policy development, L&D feedback loops, or root cause analysis.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.