Travel Advisor for SAS with Swedish (Relocation to Warsaw)

Concentrix; Lisboa; Presencial; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25% discounts on SAS fares

Private healthcare

Fully paid 2-month training program

International work environment

Coaching and mentoring

Modern office in Warsaw

Resumo da oferta

SAS Airlines seeks a Travel Advisor to handle premium travel inquiries for Nordic customers, guiding ticket purchases and resolving issues. You will be the first point of contact and support customers with travel difficulties via calls and chat, building lasting relationships across destinations.

No prior experience is required; a genuine interest and collaborative spirit are valued. Training is fully paid, with coaching and mentoring, in a modern Warsaw office.

Qualificações

• Fluent in Swedish (C1) and English (B2) for customer interactions.
• Strong customer service orientation and communication skills.
• Highly organized with attention to detail.

Responsabilidades

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handle payment methods.
• Support customers with travel difficulties and resolve issues.
• Assist passengers via calls and chat channels.
• Build trust by fostering enduring relationships with customers.

Conhecimentos

Swedish (C1)

English (B2)

Customer service

Active listening

Organized

Descrição da oferta de emprego

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.

Location:

Language Requirements:

Time Type:

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