Trainer | BPO

Konecta; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday day off

Private health insurance

Employee discounts

Resumo da oferta

Inspire People is seeking an energetic Trainer to shape the learning experience of our teams in Lisbon, Portugal. You will support onboarding, coaching and knowledge development to drive performance and employee growth from day one.

The role emphasizes engaging delivery, developing materials and collaborating with team leaders to align learning with business goals, while fostering a positive learning culture and continuously improving programs.

Qualificações

• Experience in Training, Coaching, Learning & Development or similar roles
• Excellent communication and presentation skills
• Strong interpersonal and organizational abilities
• Passion for people development and learning
• Ability to engage and motivate different audiences
• Proactive mindset and solution-oriented attitude

Responsabilidades

• Deliver onboarding and training sessions for new and existing employees
• Create and maintain training materials, guides and learning content
• Identify development needs and support continuous learning initiatives
• Monitor training effectiveness and provide performance feedback
• Coach employees to improve knowledge, soft skills and performance
• Collaborate with Ops and Team Leaders to align training with business goals
• Support quality and performance improvement initiatives
• Promote a positive and motivating learning environment

Descrição da oferta de emprego

Inspire People. Build Talent. Create Impact.

We are looking for an energetic and passionate Trainer to help shape the learning experience of our teams and support employee growth from day one.

This role is perfect for someone who enjoys engaging with people, delivering impactful training sessions, and helping others unlock their full potential.

As a Trainer, you will play a key role in onboarding, coaching, knowledge development, and performance improvement, contributing directly to both employee success and business results.

What You’ll Be Doing

• Deliver engaging onboarding and training sessions for new and existing employees
• Create and maintain training materials, guides, and learning content
• Identify development needs and support continuous learning initiatives
• Monitor training effectiveness and provide performance feedback
• Coach employees to improve knowledge, soft skills, and performance
• Collaborate with Operations and Team Leaders to align training with business goals
• Support quality and performance improvement initiatives
• Promote a positive and motivating learning environment

What We’re Looking For

• Previous experience in Training, Coaching, Learning & Development, or similar roles
• Excellent communication and presentation skills
• Strong interpersonal and organizational abilities
• Passion for people development and learning
• Ability to engage and motivate different audiences
• Proactive mindset and solution-oriented attitude
• Previous BPO/Contact Center experiência is highly advantageous
• Fluent English (spoken and written)

Why Join Us?

We believe learning is one of the strongest drivers of success.

What We Offer

• Competitive salary package above market average
• Private health insurance
• Birthday day off - celebrate your day your way
• Exclusive employee discounts through our Benefits Club
• Company events, team experiences, and social initiatives
• Career growth and development opportunities
• A dynamic and collaborative work environment

Ready to Empower Others?

If you are passionate about developing people, sharing knowledge, and making a real difference through learning, we would love to hear from you.