TMS Support Technician (French Speaker)

Generix

Leça do Balio

On-site

EUR 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Attractive compensation package

Excellent work conditions and environment

Job summary

A leading SaaS vendor in Porto is seeking a TMS Support Technician. You will provide technical assistance to clients, ensuring high satisfaction with software solutions. Key qualifications include knowledge of XML, interpersonal skills, and proficiency in French and English. This full-time role offers competitive compensation and excellent working conditions.

Responsibilities

Follow up, rate and diagnosis of incidents reported by clients.
Implement solutions to unblock clients' accounts.
Interpret XML setting rules.
Report logistic incidents to R&D team.
Validate and apply corrective measures developed by R&D.
Prioritize corrective measures.
Manage the relationship with customers.

Skills

Good Knowledge of Computer Science or similar

Basic Knowledge of Linux

Intermediate knowledge of XML

Knowledge of SQL is a plus

Interpersonal skills

Advanced level of French

Intermediate English

Job description

Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

The TMS Support Technician will provide technical assistance to our international clients, primarily in France, ensuring they receive exceptional support and maintain high satisfaction with our software solutions. This role involves working regular weekday shifts (Monday to Friday) and participating in an on-call rotation during certain nights and weekends to guarantee continuous service availability.

Main Responsibilities

Follow up, rate and diagnosis of incidents reported by our clients using different tools (Service Now, tickets, email and phone calls);
Implement solutions to unblock the clients account;
Be able to interpret XML setting rules;
Report of logistic incidents to the R&D team;
Validate and apply corrective measures developed by the R&D team;
Be able to prioritize corrective measures;
Management of the relationship with the customer.

Qualifications

Good Knowledge of Computer Science or similar;
Basic Knowledge of Linux;
Intermediate knowledge of XML;
Knowledge of SQL is a plus;
Interpersonal skills: accuracy, client orientation, flexibility, adaptability, autonomy;
Advanced level of French and intermediate of English is mandatory.

Additional Information

Informação adicional. Attractive compensation package.
Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.

Seniority level