Technician Application Support

Decskill; Portugal; On-site; EUR 25,000 - 38,000; Full time

Job summary

Decskill is seeking a Technician Application Support to provide technical and functional user support across our Portugal-based teams. The role leverages ETL data integration experience and strong SQL skills to translate business needs into effective technical solutions.

You will collaborate with business analysts, developers, and IT Operations, building a knowledge base and supporting releases while staying proactive and customer-focused in a dynamic, international context.

Qualifications

• Relevant professional experience as an application support technician or as a business analyst.
• Knowledge of ETL data integration process.
• Knowledge of credit risk concepts (GRR, RWA, LGD, probability of default).
• Proficient in SQL.
• Autonomous and proactive person.
• Team player.
• Think outside the box and propose improvements for processes.
• Organizational skills.
• Good level of English.

Responsibilities

• Provide high level technical and functional support to users.
• Build and maintain a knowledge base about support issues and resolutions.
• Process requests for specific actions (processing, extraction, etc.).
• Create control points in procedures and draft ad hoc reporting.
• Understand business needs and convert them into detailed requirements and specs.
• Involve stakeholders in definition and validation of new requirements.
• Collaborate with business analysts, developers and IT Ops through all development stages.
• Prepare environments for releases and ensure pre-production tests are conducted.

Skills

ETL data integration

SQL

Credit risk knowledge

English

Autonomous

Team player

Think outside the box

Organizational skills

Tools

NA

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Technician Application Support!

Responsabilities:

• Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner;
• Build and maintain a knowledge base regarding support issues and their resolution;
• Process requests for specific actions (processing, extraction, specific work, etc.);
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting;
• Understand and analyse the needs coming from the business team, converting them into detailed requirements and functional specifications;
• Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts;
• Work together and support other teams (business analysts, developers and IT Ops) throughout all the development stages: specification, development, testing and implementation in Production;
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.

Requirements:

• Relevant professional experience as an application support technician or as a business analyst.
• Knowledge of ETL (Extract, Transform and Load) data integration process.
• Knowledge of credit risk (GRR, RWA, LGD, Probability of default, etc.).
• Expert SQL.
• Autonomous and proactive person.
• Team player.
• Think out-of-the box and come up with new ideas/ improvements for the processes.
• Organizational Skills.
• Good level of English.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

Your next challenge might start here.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.