Application Support Analyst | Linux & Oracle

Decskill; Porto; On-site; EUR 32,000 - 52,000; Full time

Job summary

Decskill is expanding its IT consulting team and seeks an Application Support Analyst with Linux and SQL expertise. You will provide technical and functional support, manage incidents and changes, and collaborate across development, production and operations teams to ensure continuous service.

You will monitor applications, automate where possible, and contribute to knowledge base documentation while aligning with ITIL practices and service requirements in a dynamic, international context.

Qualifications

• 3-5 years of professional experience in Application Support or a similar role.
• Experience providing technical and functional support in a production environment.
• Knowledge of ITIL processes and incident, problem and change management.
• Good knowledge of Linux environments.
• Experience with Oracle databases.
• Knowledge of Ansible for automation.
• Experience with Dynatrace or similar monitoring and observability tools.
• Familiarity with ServiceNow for incident and service request management.
• Understanding of application production support, operational maintenance and infrastructure requirements.
• Ability to analyse incidents, troubleshoot issues and identify opportunities for automation and prevention.
• Good documentation, communication and reporting skills.
• Ability to coordinate with multiple technical teams and manage priorities effectively.

Responsibilities

• Provide technical and functional support to users, ensuring timely and efficient resolution of requests.
• Manage incidents, problems, changes and service requests throughout the application support lifecycle.
• Coordinate with other support teams to ensure service continuity.
• Monitor the technical and functional components of applications and ensure proper functioning.
• Ensure smooth execution of operational processes, including batch jobs, data transfers and workflows.
• Manage application releases and support deployment activities within the assigned scope.
• Analyse incidents and application data to identify root causes and prevent recurrence.
• Implement monitoring and automation initiatives to improve performance and user experience.
• Process requests for data processing, extractions and operational tasks.
• Create, maintain and improve technical documentation and procedures.
• Define control points and prepare ad hoc reports for smooth processes.
• Communicate progress and resolutions clearly to users and stakeholders.
• Manage functional change requests and contribute to process improvements.
• Ensure compliance with procedures and service requirements, implementing corrective actions.

Skills

Linux environments

Incident management

Problem management

Change management

Documentation

Communication

Coordination

Tools

Oracle databases

Ansible

Dynatrace

ServiceNow

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Application Support Analyst with expertise in Linux & SQL!

Responsibilities:

• Provide technical and functional support to users, ensuring timely and efficient resolution of requests.
• Manage incidents, problems, changes and service requests throughout the application support lifecycle.
• Coordinate with other support teams, including application development, production and operations teams, to ensure service continuity.
• Monitor the technical and functional components of applications and ensure their proper functioning.
• Ensure the smooth execution of operational processes, including batch jobs, data transfers and application workflows.
• Manage application releases and support deployment activities within the assigned scope.
• Analyse incidents and application data to identify root causes, prevent recurring issues and improve service quality.
• Implement monitoring and automation initiatives to improve application performance and user experience.
• Process requests for specific actions, including data processing, extractions and operational tasks.
• Create, maintain and improve technical documentation, knowledge base articles and operating procedures.
• Define control points and prepare ad hoc reports to ensure operational processes run smoothly.
• Communicate progress, issues and resolutions clearly to users and relevant stakeholders.
• Manage functional change requests and contribute to the continuous improvement of application support processes.
• Ensure compliance with operational procedures and service requirements, implementing corrective actions where necessary.

Requirements:

• 3-5 years of professional experience in Application Support or a similar role.
• Experience providing technical and functional support in a production environment.
• Knowledge of ITIL processes and incident, problem and change management.
• Good knowledge of Linux environments.
• Experience with Oracle databases.
• Knowledge of Ansible for automation.
• Experience with Dynatrace or similar monitoring and observability tools.
• Familiarity with ServiceNow for incident and service request management.
• Understanding of application production support, operational maintenance and infrastructure requirements.
• Ability to analyse incidents, troubleshoot issues and identify opportunities for automation and prevention.
• Good documentation, communication and reporting skills.
• Ability to coordinate with multiple technical teams and manage priorities effectively.

Nice to Have

• Knowledge of financial markets and related business processes.
• Experience with batch processing, file transfers and application workflows.
• Previous experience in IT Operations (ITOps), particularly in production and infrastructure support.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context, where applicable.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with the dignity of the human being.