Computer Support Specialists

India Abroad Publications Inc.; Porto; Híbrido; EUR 9300 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free visa

Flight tickets

Resumo da oferta

India Abroad Publications Inc. in Porto is seeking a Technical Support Specialist to assist customers with computer systems and software, troubleshoot issues, and provide clear guidance via phone, email or chat. The role requires strong communication skills and a solid understanding of hardware, software and networks.

You will diagnose problems, explain solutions in plain terms, and document interactions. Remote work options may be available depending on location and company needs.

Qualificações

• Proven work experience as a Technical Support Specialist or similar role.
• Strong knowledge of computer systems, networks, software applications, and hardware components.
• Excellent communication skills with the ability to explain complex technical information in simple terms.
• Experience working with customer support tools such as Zendesk or Salesforce is a plus.
• Attention to detail and strong problem-solving skills.
• Customer-oriented mindset with the ability to empathize with customers' technical difficulties.

Responsabilidades

• Respond promptly to customer inquiries via phone, email or chat
• Diagnose and resolve technical hardware and software issues
• Provide step-by-step instructions for troubleshooting technical problems
• Research and identify solutions to software and hardware issues
• Escalate complex cases to the appropriate department or senior personnel
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Follow up with customers to ensure their technical issues are resolved
• Stay up-to-date with new technology trends in order to provide the best support possible

Conhecimentos

Technical troubleshooting

Communication skills

Problem-solving

Multitasking

Customer-oriented

Formação académica

BSc in Computer Science/IT or related

Ferramentas

Zendesk

Salesforce

Descrição da oferta de emprego

Computer Support Specialists vacancy in Porto Portugal

Computer Support Specialists. Job Title: Technical Support Specialist

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers who are experiencing technical issues with their computer systems or software. You will troubleshoot problems, provide solutions and advice, and escalated issues when necessary. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of computer systems and software.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email or chat
• Diagnose and resolve technical hardware and software issues
• Provide step-by-step instructions for troubleshooting technical problems
• Research and identify solutions to software and hardware issues
• Escalate complex cases to the appropriate department or senior personnel
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Follow up with customers to ensure their technical issues are resolved
• Stay up-to-date with new technology trends in order to provide the best support possible

Requirements

• Proven work experience as a Technical Support Specialist or similar role
• Strong knowledge of computer systems, networks, software applications, and hardware components
• Excellent communication skills with the ability to explain complex technical information in simple terms
• Experience working with customer support tools such as Zendesk or Salesforce is a plus
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Attention to detail and strong problem-solving skills
• Customer-oriented mindset with the ability to empathize with customers' technical difficulties

Qualifications

A degree in Computer Science, Information Technology or related field is preferred. However, candidates with relevant work experience will also be considered.

Salary

This position offers a salary of 1100$ per month along with free visa and ticket for all nationalities.

• free visa and ticket for all nationalities.

Location

This position is located in Porto. However, remote work options may be available depending on the candidate's location.

If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you. Join our team as a Technical Support Specialist and be a part of a dynamic and growing company.