Technical Support Engineer - Developer Platform (Lisbon)

Cloudflare, Inc.; Lisboa; Teletrabalho; EUR 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity plan

Resumo da oferta

Cloudflare, Inc. is seeking a Technical Support Engineer to join our PAYGO team in Lisbon, Portugal.

You will assist customers with a variety of technical issues related to Cloudflare's Application Performance and Developer Platform products and work with the Technical Operations team to maintain our global network. You will need strong problem-solving skills, customer focus, and experience with HTTP, DNS, SSL and networking concepts.

Qualificações

• Experience in a customer-facing support role.
• Ability to troubleshoot HTTP, DNS, SSL and networking issues.
• Strong ownership and problem-solving mindset.

Responsabilidades

• Provide technical support on Cloudflare's Application Performance and Developer Platform products.
• Diagnose and resolve customer issues across multiple channels (email, chat, phone).
• Collaborate with the Technical Operations team to monitor and improve global network reliability.
• Communicate effectively with customers and document issues and resolutions.

Conhecimentos

Ownership

Problem solving

Customer facing

Team collaboration

Networking concepts

Command line tools

Ferramentas

curl

dig

traceroute

tcpdump

Descrição da oferta de emprego

Cloudflare, Inc. is seeking a Technical Support Engineer to join our PAYGO team in Lisbon, Portugal.

You will assist customers with a variety of technical issues related to Cloudflare's Application Performance and Developer Platform products and work with the Technical Operations team to maintain our global network. You will need strong problem-solving skills, customer focus, and experience with HTTP, DNS, SSL and networking concepts.