Developer Platform Support Engineer

WebHosting; Lisboa; Ibrido; EUR 37.000 - 51.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity plan

Descrizione del lavoro

Cloudflare is seeking a Technical Support Engineer for the Developer Platform in Lisbon. You will help customers with a range of technical issues across Workers, Pages, KV, Stream, and other Developer Platform products, collaborating with the Technical Operations team to maintain a global distributed network.

You should thrive in a fast-paced, AI-enabled environment, communicate across multiple channels, and continuously expand your knowledge of internet technologies.

Competenze

• Familiar with Developer Platform products.
• Experience in a customer-facing role.
• Experience solving HTTP, DNS and other networking-related problems.
• Understanding of how the Internet works.
• Experience in a support role with a track record of resolving tickets.
• Comfort communicating via emails, live chats, phone calls and virtual meetings, with the customer first.
• Motivated self-starter, always looking to expand skills.

Conoscenze

Dev Platform products

Customer-facing

Networking problems

Internet fundamentals

Ticket resolution

Multichannel support

Self-starter

Descrizione del lavoro

Cloudflare is seeking a Technical Support Engineer for the Developer Platform in Lisbon. You will help customers with a range of technical issues across Workers, Pages, KV, Stream, and other Developer Platform products, collaborating with the Technical Operations team to maintain a global distributed network.

You should thrive in a fast-paced, AI-enabled environment, communicate across multiple channels, and continuously expand your knowledge of internet technologies.