Senior Developer Platform Support Engineer

Screendesk; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Cloudflare in Lisbon is seeking a Senior Technical Support Engineer for our Developer Platform. You will support developers building on Workers, KV, R2, D1, and more, troubleshooting issues and guiding best practices to ensure scalable deployments.

This hands-on, developer-focused role collaborates with engineering, product, and developer relations to deliver excellent user experiences and iterate on support processes.

Qualificações

• 3+ years experience in a customer-facing technical role at a cloud/SaaS provider.
• Excellent written and verbal communication skills.
• Customer-first mindset with patience, empathy, and problem solving.
• Familiarity with AWS, GCP, Azure.
• Strong understanding of developer workflows (CI/CD, package managers, API integrations).
• Comfort with debugging code, reviewing logs, and testing APIs.

Responsabilidades

• Act as the first point of contact for developer customers seeking support.
• Troubleshoot technical issues across compute, storage, and networking.
• Provide clear, actionable guidance to customers, translating complex concepts.
• Triage customer issues and work with engineering for resolution.
• Create and maintain support docs, knowledge base articles, and sample code.
• Escalate recurring issues and surface insights to product/engineering teams.
• Collaborate cross-functionally with Developer GTM and sales.
• Contribute to process improvements for efficiency.

Conhecimentos

3+ years exp

Strong communication

Customer-first

Cloud providers

Developer workflows

API debugging

Ferramentas

Cloudflare Workers

Descrição da oferta de emprego

Cloudflare in Lisbon is seeking a Senior Technical Support Engineer for our Developer Platform. You will support developers building on Workers, KV, R2, D1, and more, troubleshooting issues and guiding best practices to ensure scalable deployments.

This hands-on, developer-focused role collaborates with engineering, product, and developer relations to deliver excellent user experiences and iterate on support processes.